Frequently asked questions

Here are the answers to some of our most commonly asked questions, including EOFY information, help logging into online services and many other questions we're regularly asked.

About CSC

What is your USI?

The Unique Superannuation Identifier (USI) for each of our schemes is listed below:

  • PSSap 65127917725001
  • ADF Super 90302247344001
  • MSBS 50925523120001
  • PSS 74172177893001
  • CSS 19415776361001
  • DFRDB 39798362763001
  • CSCri 65127917725002

The ATO superfundlookup.gov.au website can also help you find details about other super funds you may have. 

Where can I find your ABN?

Easy! Just scroll down. CSC's ABN and all of our scheme ABNs are listed at the bottom of our webpages. 

Where can I find information about CSC’s ethical investments? 

You can find information about CSC’s ethical investments in our product disclosure statements. You can also read more in our Stewardship Factsheet.

We believe that the most successful companies are those that consider the long-term sustainability of their business, not just the short-term drivers of current profitability.

We don’t automatically avoid companies associated with a negative theme (such as a high carbon footprint). Instead, we identify those companies at risk, work to understand the implications for their share price, and, where appropriate and practicable, support those companies to undertake activities that will reduce any undesirable outcome.

For example, we engage with companies identified as having large carbon footprints, and support them through a responsible transition of resources and processes towards reducing any undesirable climate consequences from the operation of their business.

General questions

Is having money in super really different from keeping money in the bank? 

There are benefits and risks to having money in your super account, rather than in the bank.

One of the benefits of super is that tax rates on super are often lower than regular tax on income and normal investment earnings, and you pay no tax on investment earnings if you are taking your super benefit as a pension. 

Another benefit of money in your super account is the power of compounding returns. Thanks to the power of compounding, super can be wealth building! As each year goes by, any earnings that your super makes are reinvested—essentially giving you the potential to earn investment returns on investment returns.

However, like any other investment, super is subject to the risk of investment loss. There are also restrictions on when and how you can access funds held in super, where there generally aren’t those restrictions placed on the funds you hold in your bank account.

Find out more in our 'Super 101' video.

Before you make any big financial decisions, we recommend you seek professional advice from a licensed financial planner*.

How can I consolidate my super?

There are different rules around consolidation for each of our schemes. To find out more about consolidating your super, see our ‘consolidate other super’ page and ensure you have selected your scheme from the drop-down menu.  

Whether or not it is beneficial for you to consolidate your super depends on your personal objectives, financial situation and needs. Before making a decision you should consider the impact of consolidation on any existing insurance you hold through your existing funds, and you may want to seek professional advice from a licensed financial planner*.

How can I update my contact details? 

You can update your contact details at any time using online services. Simply log in and update your details. Alternatively, you can complete our Change of Personal Details form and send it to formsandapplicatons@csc.gov.au

If you’re currently a serving member of the ADF, your personal information, including your address, is regularly reported to us by the Department of Defence.  

Where can I find the i-estimator tool?

For PSS, CSS, Military Super and DFRDB schemes, the i-Estimator tool can be found in your member online services.

How can I make an appointment to see a financial planner?

Call us at 1300 277 777, or email us at financial.advice@csc.gov.au, and we’ll ask you a few questions to pinpoint exactly what kind of advice you need, and schedule a face-to-face or telephone appointment with one of our authorised financial planners.

How do I let you know I’ve changed my name? 

If your current employer is contributing super to your CSC super Fund, they should be able to update your name on their payroll system and send the update through to us. Check with your HR department to see if this is possible.

If your HR department can’t update us with your change of name, or if your employer doesn’t contribute to your CSC Fund, you will need to let us know directly by sending in a change of details form.

Note: For us to be able to change your name on our records, we need certified copies of your:

  • marriage certificate with your new name; OR
  • birth certificate if you have changed back to your maiden name; OR
  • change of name certificate if you have changed your name by deed poll.

 Your identity documents must prove your original name (as held on our system), as well as how you transitioned from that name to your new name. All documents must be certified as true and correct copies by an appropriate person, such as a lawyer or Justice of the Peace. 

How can I transfer/rollover super into my PSSap account? 

To transfer super from another fund into your PSSap account, you can complete the Transfer your super to PSSap form or consolidate super into PSSap with our Super Finder tool. 

You need to be a contributing PSSap member to transfer super into PSSap.

How can I vary the tax I pay on my pension?

If you want to start or stop claiming the tax free threshold on your CSC pension you need to complete an ATO Tax file number declaration form and indicate your preference at Q8. Once signed, this form can be emailed to pensions@csc.gov.au, or posted to GPO Box 2252, Canberra City, 2601.

If you want CSC to withhold additional tax, you can email  pensions@csc.gov.au and advise us of the additional amount to be deducted each fortnight, either as a percentage or as a dollar amount. Please make sure you include your name, pension reference number and date of birth in this email. 
 

Responsible Investment

Does CSC have an ethical investment policy?

Yes, CSC’s active ownership policy is summarised in our Stewardship Factsheet.

How are you dealing with climate risk?

Climate change risk is a core component of CSC's approach to managing the risks arising from poor consideration of environmental, social and governance challenges, what is commonly referred to as ESG. At CSC, we believe that there is significant embedded value in companies and organisations that operate ethically and sustainably. ESG measures assist us in assessing companies' develop in these areas, and at CSC, we're focused on engaging with companies to promote genuine sustainable impact.

There are many facets to managing ESG risks, because they're interdependent. We believe that incremental, consistent changes are more effective in supporting robust and smooth transitions to a more sustainable future. On climate, we manage climate investment risk, principally in three ways.

  1. Renewable investments. We invest in renewable energy assets and strategies because renewable energy is the most likely future of our global energy system. CSC has a proud record of investing in assets, both public and private, that will make a positive impact on the climate in the future. CSC focusses our investment exposures in the relatively cleaner producers, especially in Australia, and particularly those who are also investing in renewables and operate with high social and community standards.
  2. Supporting robust transitions from fossil fuels. As long-term investors, we can support a transition from fossil fuels, a transition that respects the practical demands for energy in our country and around the world, that recognises the labour force impacts of the transition and that understands simple divesting is unlikely to reduce the climate risk.
  3. Focusing on the impact of the climate footprint over time. Our approach considers the carbon footprint of our investments, the market's appreciation of that and our ability to influence it, and we measure this at a net portfolio level. CSC considers all ESG issues to be fundamental, and we have consistently been a market leader, and in many cases, a first mover in this space. 

More information can be found on our Investment quality and sustainability page, and our Your super and climate change factsheet.

 

Do you invest in renewables?

CSC has been investing in new-energy-system assets for over two decades both directly, through our private asset portfolio and via tailored public market indices. By being a first- mover, we have been able to avoid trade-offs more easily accepted by charitable organisations and instead, capture strong financial returns for you which also deliver positive impact in the world you will retire into. By way of example, we were an early investor in windfarms, acquiring half of the largest wind farm in the Southern Hemisphere at that time, being Macarthur Wind Farm, in 2015. This investment has generated strong returns of 14% per annum to December 2020, because we recognised the structural tailwinds to renewables before others did, and were therefore able to make a very low risk investment at a relatively low price per megawatt of generation capacity. Our competitors who have followed us into renewable energy have been assuming greater risk and paying up to 68% more than we did.

We have also invested in solar farms and wind farms in both Australia and Europe.

We understand that sustainable investing is not just about renewable energy. To mitigate the risks arising from the global population's challenging demands on natural resources, our most recent initiative has been to actively reduce our exposure to companies that misuse scarce natural resources. Compared to the standard passive International Equity Index, this has effectively halved water use and waste produced by companies in that particular segment of your international shares portfolios. Domestically, our investment in a multi-utility infrastructure business promotes better usage of precious resources like water and land.

Where does CSC stand on carbon emission reductions?

A number of super funds have announced targets, a 33% reduction in carbon, for example, within a decade. At CSC, we're well on track to deliver that. In fact, naive extrapolation of our track record to date would suggest we'd be carbon neutral by 2030, but we all know that these things aren't linear, and we hope to move as quickly as we can. Some other funds have announced a 100% reduction in carbon emissions by 2050 to align with the Paris Climate Agreement. This will require a well-articulated and tangible plan, so when you're comparing super funds, we would encourage you to look for that execution capability and ask for a plan, rather than just look at the headlines.

Is CSC planning to divest from thermal coal?

When engagement is futile, and the risks to franchise value are material, we will exit our shareholdings. Historically, we have divested of:
  • undiversified companies which generate 70%+ revenue from thermal coal production and generation in 2020-21;
  • single entity producers of tobacco in 2013;
  • cluster munitions and landmines in 2011; and
  • Forestry Enterprise, Guns Limited, approximately two years prior to the company being placed into administration in 2012.

Are there any plans to move away from the fossil fuels industry? 

We have not invested in new fossil fuel plants in our infrastructure portfolio since 2010. We have reduced exposure to the inefficient users of water and producers of waste, and we have divested from undiversified thermal coal producers, both domestically and internationally, because we cannot engage effectively to produce genuine change with single-focus producers.

However, we don't believe in the precipitous exit, from diversified resource companies, like BHP, for example, or South32, who are well placed and incentivised to deliver a robust transition to the new energy system. These companies, for example, were two of the first companies in Australia to adopt the transparent reporting standards advocated by the task force on climate-related financial disclosures, which was set up by the Financial Stability Board internationally. They utilised climate-related scenarios to test not just the resilience of their asset bases, but also how to commit capital to leverage new technologies and decarbonisation trends, so they're creating value for you in terms of your financial outcomes in retirement and improving the world that you'll retire into and leave to your children.

Do you use dashboards to optimise ESG investment? 

Given the variability in coverage and depth still evident in ESG data, we seek to use a very broad range of data inputs into our process, processed and analysed both directly through our internal risk systems and externally, via those of our investment partners. In so doing, we access data derived from AI processes and quantitative scores as one of many inputs to identify environmental, social and governance (ESG) risks and opportunities within our portfolio.

  • Our primary ESG scoring system rate companies on a ‘AAA‘ to ‘CCC’ scale according to their exposure to industry-specific ESG risks and their ability to manage those risks relative to peers.
  • We note that the quality of ESG scores differs by region and industry around the world, so we access a number of different rating sources and focus on the material exposures and outliers generated from this quantitative analysis.
  • Importantly, for our material exposures, we also use the more nuanced inputs from security-level insights derived by our specialist fund managers around the world, who have responsibility for analysing specific companies in which they have built up a bank of knowledge both with respect to their specific idiosyncratic characteristics, management systems, evolving strategic priorities and their advantages and disadvantages in the industries and communities in which they operate.
  • The scores help efficient screening of the thousands of companies we gain exposure to through our passive equity investments.
  • ESG factors, together with financial factors that relate to balance sheet health and operational discipline, inform our analysis of risk. They are all consistent and systematically measured inputs into our portfolio-risk evaluation systems, investment- valuation models, portfolio scenario and stress tests.

This forms a rich tapestry of data and information from which to measure and analyse not just the ESG opportunities and risks in the portfolio, but the vulnerabilities of our material company and asset exposures. It has enables us to:

  • Understand and measure the climate-related exposures through the portfolio by seeking partnerships with experienced and complementary external research and data providers, incorporating exposures to physical, transition and liability risks as they relate to climate;
  • Engagement with a specialist in climate risk modelling, as well as other external research and data providers, to provide input into climate scenarios and their impacts on CSC portfolios;
  • Consolidation of the different metrics of climate change risk management into a master database which facilitates a holistic view of the portfolio exposure; and
  • Preliminary scenario analysis using tools provided by the Transition Pathway Initiative, and 2-degree Scenario Analysis initiative.

Where can members find details of what assets and holdings are managed by CSC? 

Portfolio holdings information is updated every 6 months and available on our Investment Disclosure page.

Online services, communication, and education

Would it be possible to have a single log in for multiple schemes?

We recognise that the current online services experience for customers is not ideal. Whilst our investments in technology will take some time, we are undertaking a significant investment over the next three years to transform our digital services to customers to better meet their expectations. A key area of focus will be our online services to ensure all customers have a simple, easy ‘one-stop-shop’ for all their CSC accounts and services.

Are you doing anything to improve the CSC website? 

We are undertaking a significant investment over the next three years to transform our digital services to customers to better meet their expectations. A key area of focus will be our online services to ensure all customers have a simple, easy ‘one-stop-shop’ for all their CSC accounts and services. We are also undertaking an extensive and ongoing process of updating our website content to make sure it is easier to understand.

Is it possible for customers to receive monthly updates instead of just once a year? 

All of our customers are able to view their account online at any time at  csc.gov.au/login

 

CSC also sends investment and general information emails to all of our customers who wish to receive these emails on a regular basis. 

 

What are your support services for customers who live overseas?

CSC does not have any physical offices overseas, however all customers can access their CSC account online at any time. 

If you need assistance logging in to your account visit our ‘Contact us’ page to find the right email or phone number to call.

Our PSSap, ADF Super and CSCri contact centre is open between 8:30am and 6pm (AEST) and our CSS, PSS, MilitarySuper and DFRDB contact centre is open between 8am and 6pm (AEST).

When do you expect to be able to resume member education sessions in cities around Australia?

CSC will look to recommence its live ‘in-person’ public seminars in 2022. Much like holiday travel, varying COVID restrictions have made it difficult to book venues too far into the future. However much of our education material is available online which you can view at a time convenient to you. Furthermore, live webinars are also listed on our website, which you can register to attend. We look forward to getting back to our face to face public events as soon as we can.

When will you start workplace information seminars again?

We're hoping to get back into visiting more of our employer sites to deliver information sessions. Reach out to your HR/People team to express your interest. If you’re an employer interested in arranging an in-house seminar for staff, please contact us on 1300 338 240.

Joining a super fund managed by CSC

Do I have to work for the government to join a superannuation fund managed by CSC? 

Because CSC looks after super funds designed specifically for Australian Government and Defence Force employees, you do have to be, or have been, an Australian Government employee or member of the Australian Defence Force to join a CSC scheme. 

If I’m leaving the public service or defence force, can I stay with my CSC fund?

If you’re a PSSap or ADF Super customer with an active or preserved account, you may be eligible to continue contributing to your fund when you leave the public service or ADF. See our changing jobs page for more information.

Why aren’t defined benefit schemes open to new members? 

Defined benefit schemes (like CSS, PSS, and MillitarySuper) are great if you intend to stay with the same employer, such as the ADF or APS, for a long time. They were designed at a time where people stayed with one employer for the majority of their career.

Nowadays, the average person will work 17 jobs over five different careers! And so, with the changing nature of the Australian workforce, defined benefit schemes were deemed no longer fit for purpose and new schemes were opened to better suit the modern workforce.

The current type of superannuation accounts (aka ‘accumulation schemes’) are designed to be flexible and can move with you if you change your employment arrangement. 

Defined Benefits

What are the risks of a financial crisis impacting a defined benefit pension?

The Australian Government guarantees 100% of all CSC defined benefit pension payments for life (e.g. pensions from CSS, PSS and MSBS). The Future Fund was established specifically for this purpose.

Are PSS members able to move or contribute to their own super fund?

PSS scheme rules do not allow contributions otherwise than from eligible employers and members in eligible employment. Please get in touch if you wish to discuss options in relation to claiming the PSS benefit.

Find out about opening a PSSap account to compliment your PSS benefit.

The CSS has been closed to new contributors for many years now. How many contributing members remain?

As of 30 June 2020 there were 2,986 active contributors to the CSS scheme.

Why was the DFRDB scheme closed and replaced by an alternative compulsory scheme?

The DFRDB was closed to new members on 30 September 1991. From 1 October 1991 until 30 June 2016, former members who had deferred benefit rights or who were in receipt of DFRDB pensions were able to resume membership of the DFRDB under certain circumstances.

The Government introduced Military Superannuation and Benefits Scheme (MSBS) following a review of superannuation arrangements in place at that time, which considered whether the design of the Defence Force Retirement and Death Benefit Superannuation Scheme (DFRDB) suited Australian Defence Force (ADF) members and reflected contemporary superannuation policy. The result was to close DFRDB for new entrants and introduce MSBS.

From 1 July 2016, former serving DFRDB members who were in receipt of DFRDB pensions were not able to join the DFRDB or MSBS if they returned to the Permanent Forces or became continuous full–time Reservists. Instead, they became eligible to join ADF Super and became eligible for ADF Cover.

What is CSC's intention to resolve the grievances of DFRDB recipients regarding commutation and indexation?  

In 2019, the Commonwealth Ombudsman published an extensive report on DFRDB Commutation, addressing the issues that have been raised by veterans. The Ombudsman’s report concluded that that neither CSC, nor its predecessors, provided incorrect information about commutation and that CSC is administering commutation in accordance with the law. The report made separate findings in relation to the administration of commutation by the Department of Defence, following which the Department of Defence issued a statement indicating that affected members could apply to the Department of Defence for compensation.

DFRDB customers are directed to the findings of the Ombudsman’s report and to the Department of Defence. The outcome of the Ombudsman’s investigation can be found on the Department of Defence website

How does the superannuation contribution increase impact on PSS or other scheme rates?

As the superannuation schemes administered by CSC are all legislated schemes, the increase of the superannuation guarantee rate will have no impact on our funds. CSC administers both defined benefit funds and accumulation funds, meaning there are varying rates of contributions depending on the scheme you are in. However, all of the schemes administered by CSC currently have higher contribution rates than what the super guarantee is increasing to, so there is no disadvantage with our schemes not changing.

What does 'preserved member' mean? 

A member who previously made contributions to a fund administered by CSC, such as CSS or PSS, but is now a non-contributing member who still has amounts held within that fund.

Will CSS and PSS be combined?

If you are a CSS member you will remain a CSS member for life. There are currently no plans for CSS and PSS to be combined.

What is 54/11? (CSS)

This answer is just for our customers in the CSS scheme

This commonly used term refers to the option of resigning prior to turning 55 (at least two days prior to your 55th birthday), preserving your benefit and claiming a deferred benefit after you reach age 55. If you choose this option, your deferred benefit will include an indexed pension (paid as your employer component). This pension is calculated based on 2.5 times your accumulated basic contributions, multiplied by a pension factor based on your age at claim. You will also be able to take your member and productivity components as a lump sum or additional non–indexed pension.

If you instead choose to continue working and retire at or after age 55, your indexed pension is calculated using a percentage of your final salary. This percentage is based on your age and years of contributory service. As the two calculation methods are very different, it is highly recommended you obtain benefit estimates for both scenarios well in advance of your 55th birthday.

Find out more about the 54/11 option

Forms and factsheets

How do I return a completed form?

All of our forms should have lodgement advice on them—usually on the back page. If you come across a form that does not have instructions on how to submit, you can email it to formsandapplications@csc.gov.au

What is the difference between a form and a factsheet?

A form is the way we gather information from you, a factsheet is the way we get information to you. You can find forms and factsheets under the 'advice and resources menu'. If you're after a factsheet, make sure you click the 'factsheets' tab on the 'factsheets and publications' page.

You will need to select your scheme from the drop down menu of scheme options to see forms and factsheets that are relevant to you.

Investments

What fees do I pay on my account?

Please refer to our fees page or the Product Disclosure Statement below for the costs applicable to your scheme. 

ADFSuper Costs and Fees

As a member of a defined benefit scheme you don’t pay fees in the traditional sense. This means, you don’t pay administration fees, and you are not charged a fee for exiting the scheme. Instead there is an indirect cost ratio (ICR) associated with your account.

An ICR represents the total indirect costs of managing your investment option. The ICR is made up of management and performance fees charged by the option’s fund managers as well as investment-related legal, accounting and auditing and other operational and compliance costs.

Indirect costs are paid from the income (or assets) attributable to each investment option. This means, you won’t see an actual dollar reduction in your superannuation account as a result of the ICR, because the ICR is deducted from the earning rates each business day.

Please refer to the Product Disclosure Statement below for the costs applicable to your scheme.

CSS Costs and Fees

As a member of a defined benefit scheme you don’t pay fees in the traditional sense. This means, you don’t pay administration fees, and you are not charged a fee for exiting the scheme. Instead there is an indirect cost ratio (ICR) associated with your account.

An ICR represents the total indirect costs of managing your investment option. The ICR is made up of management and performance fees charged by the option’s fund managers as well as investment-related legal, accounting and auditing and other operational and compliance costs.

Indirect costs are paid from the income (or assets) attributable to each investment option. This means, you won’t see an actual dollar reduction in your superannuation account as a result of the ICR, because the ICR is deducted from the unit price each business day.

Please refer to the Product Disclosure Statement below for the costs applicable to your scheme.

MilitarySuper Costs and Fees

As a member of a defined benefit scheme you don’t pay fees in the traditional sense. This means, you don’t pay administration fees, and you are not charged a fee for exiting the scheme. Instead there is an indirect cost ratio (ICR) associated with your account.

An ICR represents the total indirect costs of managing your investment option. The ICR is made up of management and performance fees charged by the option’s fund managers as well as investment-related legal, accounting and auditing and other operational and compliance costs.

Indirect costs are paid from the income (or assets) attributable to each investment option. This means, you won’t see an actual dollar reduction in your superannuation account as a result of the ICR, because the ICR is deducted from the earning rates each business day.

Please refer to the Product Disclosure Statement for the costs applicable to your scheme.

PSS Costs and Fees

Please refer to our fees page or the Product Disclosure Statement below for the costs applicable to your scheme.

PSSap Costs and Fees

What is a unit price?

When you invest in super, you’re actually purchasing units in a given investment option. The unit prices go up and down each day, in much the same way that a share does, based on movements in the market value. As the unit price changes, so does the overall value of your investment. When you make a withdrawal, you sell a number of units in that investment option.

The unit prices we report show the value of the portfolio's underlying assets at the close of business one business day earlier. This gives us time to collate data from international markets (as Australia is ahead of other financial markets by up to 24 hours), and reflect it in our fund valuations.

How is a unit price calculated?

The unit price for an investment option reflects the total value of assets in that option (less fees not deducted directly from your account, expenses and taxes), divided by the number of all units issued in the investment option.

Generally, we take the available market value of assets in each investment option at the end of each business day, and use these values to calculate the unit price on the following business day—i.e. if we calculate the unit price for 1 September, it will be made available on 2 September (if it’s a business day).

If an unforeseeable event, such as a trading suspension in relevant markets, means we can’t calculate a unit price on schedule (i.e. on the next business day), we take all reasonable steps to recommence unit pricing as soon as possible.

What were the average investment earnings for the last financial year and/or other financial years?

You can find the average investment returns for your scheme on our page below.

How do we perform

A graph will then display the returns for the most recent quarter, previous financial year, as well as investment information for longer time horizons.

How does investment performance affect my benefit?

The impact that investment performance has on your benefit depends on whether you’re a contributing CSS member (i.e. you’re employed by an eligible employer, such as the Australian Public Service (APS)), or whether your benefit is deferred (i.e. you are no longer contributing to CSS).

Contributing

If you’re a contributing member, your accumulation components (your member and productivity components, as well as any transfer amounts) are affected by investment performance and earnings—positive investment return will increase your balance, and negative returns will reduce it.

The rate of earnings will depend on whether you are in the Default Fund or the Cash Investment Option. However, if you leave as an age retiree, your CPI-indexed pension, is not affected by investment performance because it’s determined by your final super salary, length of membership and your age at exit.

For more information, please refer to the Investment Options and Risk Product Disclosure Statement: https://www.csc.gov.au/Members/Advice-and-resources/Product-Disclosure-Statement/

Deferred

If you have a deferred benefit, fund performance and earnings are important as the CPI-indexed pension you may receive at retirement will be determined by the amount of basic contributions (and fund earnings on those contributions) that you have in your account at the time you claim your benefit.

The earnings applied to your basic contributions can be either positively or negatively impacted in line with the investment performance and earnings of the option you have chosen—i.e. Default Fund or Cash Investment Option.

The remainder of your benefit (the lump sum component or the amount you can convert to non-indexed pension) will also be affected by fund earnings, and similarly can be either positively or negatively impacted in line with the investment performance and earnings of your chosen option.

For more information, please refer to the Investment Options and Risk Product Disclosure Statement: https://www.csc.gov.au/Members/Advice-and-resources/Product-Disclosure-Statement/

As a MilitarySuper member, your member component and ancillary benefits are invested—positive investment return will increase your balance, and negative returns will reduce it. Your employer benefit is partially invested in the balanced option, while the remainder of your employer benefit is unfunded (i.e. not invested) and increases in line with the Consumer Price Index (CPI).

For more information, please refer to the Investment Options and Risk Product Disclosure Statement: https://www.csc.gov.au/Members/Advice-and-resources/Product-Disclosure-Statement/

The impact that investment performance has on your benefit depends on whether you’re a contributing PSS member (i.e. you’re employed by an eligible employer, such as the Australian Public Service (APS)), or whether your PSS benefit is preserved in the fund (i.e. you are no longer contributing to PSS).

Contributing

 While you are a contributing member of the PSS, investment performance and fund earnings have no effect on your defined benefit. But changes in returns do change the way in which the three components of your benefit work—i.e. your employer, productivity and member components.

For example, higher returns will increase the taxed member and productivity components of your benefit, and decrease the untaxed employer-financed component. This means you may pay less tax in retirement.

Lower returns may increase the untaxed employer-financed component (to account for the negative returns of your member contributions and productivity). This may mean you pay more tax in retirement. 

If you have any amounts transferred from other super funds or any government contributions, these amounts will be affected by investment performance and fund earnings. Positive or negative earnings will be applied to your account in line with investment performance. 

For more information, please refer to the Investment Options and Risk Product Disclosure Statement: https://www.csc.gov.au/Members/Advice-and-resources/Product-Disclosure-Statement/

 

Preserved

 If you leave employment with the Australian Government (or a participating employer) and no longer contribute to the fund but keep your super in PSS, you become a ‘preserved member’ and investment returns have a direct impact on your benefit.

Your accumulation components (i.e. your member and productivity components, as well as any amounts transferred from other super funds, or any government contributions) rise or fall in line with the earning rate of your chosen investment option. The employer component moves in line with the Consumer Price Index (CPI).

More information around these investment options can be found in the PSS Product Disclosure Statement https://www.csc.gov.au/Members/Advice-and-resources/Product-Disclosure-Statement/pss/

As a member PSSap, ADF Super, or CSCri, you have the choice of investing in one, or more, of four investment options—Cash, Income Focused, MySuper Balanced and Aggressive.

If you don’t choose an investment option, your super will be invested in the default option, MySuper Balanced.

The earnings applied to your account can be either positively or negatively impacted in line with the investment performance and earnings of the option you have chosen—positive investment return will increase your balance, and negative returns will reduce it. Read more at https://www.csc.gov.au/Members/Superannuation/Investment/Performance/

How can I change my investment strategy?

You can log into your online account to manage your investment options.

Insurance and beneficiaries

Can I cancel my insurance through super? 

Insurance is not offered for customers of MilitarySuper, however they may receive death and invalidity benefits. These superannuation benefits are provided under the scheme rules and are not a type of insurance cover.

PSS and CSS customers do not hold insurance through superannuation. Customers who are contributing to their accounts have access to partial invalidity, invalidity retirement, and death benefits at no extra cost. These are superannuation benefits, not insurance cover. 

We’ve used all of our experience to compare and choose an insurance provider and offering that we think will serve the best interests of the majority of our customers.

But, we also know that not all of our customers are the same. This is why you have total flexibility to tailor your cover through lifePLUS Choice, or cancel your lifePLUS cover altogether. You might want to consider having a conversation with a financial adviser before making any big decisions—PSSap customers have access to free single issue advice on insurance with our authorised* financial planners.

If you’re thinking of changing or cancelling your cover at any time, you can give us a call on 1300 725 171 to get more information about what this means for you.  

You can vary your cover by:

You can also cancel your cover by:

Changes to the law in relation to certain insurance cover will become effective from 1 July 2019. Customers with a low balance and an inactive account may be impacted. More information can be found in our Protecting Your Super Package news item

Generally, ADF Super customers or ADF personnel who have chosen to contribute super to another fund, have access to death and invalidity benefits under ADF Cover. ADF Cover is a superannuation benefit, not insurance, and you do not pay insurance premiums. To access ADF Cover, eligibility criteria apply. You must be a serving member of the ADF, or a continuous full-time reservist under the age of 60, and be eligible for an ADF Super account to get automatic access to ADF Cover. MilitarySuper or DFRDB customers may not be covered by ADF Cover. 

How do I change my nominated beneficiary? 

To nominate, change or revoke a beneficiary you need to complete our Binding beneficiary nomination form. To be valid, your form must be signed and witnessed in a particular way—this is explained in the form for you. It’s important to remember to renew your nomination every three years for it to remain validwe will aim to contact you before your current nomination expires, but you should also keep a note for your own records.

You may also make a non-binding beneficiary nomination via Member Services Online, which will not expire. Non-binding nominations give CSC guidance when making a decision about where to distribute your benefits in the event of your death, but we do not have to comply with those instructions. In the same way, mentioning your superannuation in your will may provide us with guidance on how to distribute your benefits, but will not be considered to be a binding instruction on CSC. 

The scheme rules of the defined benefit schemes (e.g. PSS, CSS, MilitarySuper) determine who receives a benefit in the event of your death.  This means we cannot accept binding beneficiary nominations for beneficiaries, and there is no form to complete.

Generally, your benefit will be paid to any eligible spouse and/or eligible child(ren).

If you do not have eligible dependants (spouse or children) at the time of your death, we will pay your benefit to your estate. If you don’t have any of the above, then CSC will determine who to pay the benefit to in accordance with scheme rules. 

Logging into online services

I am having trouble logging into my account, has something changed?

When you log into your account, make sure that your scheme is selected and showing correctly in the top navigation bar.

Your login page may have two login options—one for members, and one for pensioners—so make sure you’re clicking the right button. 

If you are in receipt of a pension, make sure your membership number is followed by the two letters of your scheme. For example; 71234567PS for PSS pensioners, or N11111DF for DFRDB pensioners.

What do I do if I can’t remember my AGS number, or my Service number?

Your AGS number can be found on your last payslip, annual super statement or payment split notice (if you are an associate member through a family law settlement). Your Service number is your service prefix (A, N, R) followed by your PM Key.

If you have a MyGov account, your member/account number may also be listed in your ATO record. You can find these details under 'fund information' in the Super menu. 

How can I create an account for online services? 

Go to, the Login page and click ‘register now’ under the ‘first time user’ heading.

You will need to have your AGS, Service Number, or Pension Reference number handy. Your AGS number can be found on your last payslip, annual super statement, or payment split notice (if you are an associate member through a family law settlement). Your Service number is your service prefix ('A' for Army, 'N' for Navy, or 'R' for air-force) followed by your PM Key.

I can't access my online services account from my work computer, is something wrong?

Some government networks may have security firewalls in place which prevent access to our online services. If you are experiencing difficulty logging on to your account using your work computer, please try again from a personal device. 

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