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Contact us

We're here to help. Find the right support by selecting from the options below.

PSS Pensioners

Secure portal: CSC Navigator

Phone: 1300 001 777 (+61 2 6214 4907)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

CSS Pensioners

Secure portal: CSC Navigator

Phone: 1300 001 777 (+61 2 6214 4907) 

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

DFRDB Pensioners

Secure portal: CSC Navigator

Phone: 1300 001 877 (+61 2 6214 4908)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MilitarySuper Pensioners

Secure portal: CSC Navigator

Phone: 1300 001 877 (+61 2 6214 4908)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

CSS Contributing/preserved

Secure portal: CSC Navigator

Phone: 1300 000 277 (+61 2 6214 4901) 

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

PSS Contributing/preserved

Secure portal: CSC Navigator

Phone: 1300 000 377 (+61 2 6214 4905) 

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

DFRDB Contributing/preserved

Secure portal: CSC Navigator

Phone: 1300 001 677 (+61 2 6214 4906)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MilitarySuper Contributing/preserved

Secure portal: CSC Navigator

Phone: 1300 006 727 (+61 2 6214 4904)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

PSSap

Phone: 1300 725 171 (+61 2 6214 4931)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: PSSap, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday.

Fax: 1300 364 144 (+61 2 4277 1086)

ADF Super

Phone: 1300 203 439 (+61 2 6214 4930)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: ADF Super, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Fax: 1300 204 314 (+61 2 4277 1083)

ADF Cover

Secure portal: CSC Navigator

Phone: 1300 001 977 (+61 2 6214 4902) 

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: ADF Cover, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday

Fax: (02) 6275 7010 (+61 2 6275 7010)

CSC retirement income stream

Phone: 1300 736 096 (+61 2 6214 4932)

Email: [email protected]

If you're sending us an email, don't forget to provide four points of identification; this might be your name, date of birth, membership number and current address. 

Address: CSCri, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Fax: 1300 304 241 (+61 2 4277 1085)

Not sure which fund?

ADF Funds

If you're unsure of your fund, perhaps you remember when you joined the Defence Force? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started with the ADF.

Super fund Opened Closed
ADF Super 1 July 2016 Open
MilitarySuper (MSBS) 1 October 1991 30 June 2016
DFRDB – Defence Forces Retirement and Death Benefits 1 October 1973 30 September 1991
DFRB – Defence Forces Retirement Benefits 1948 30 September 1973

Government Funds

If you're unsure of your fund, perhaps you remember when you joined the Public Service? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started working in the Government.

Super fund Opened Closed
PSSap – Public Sector Superannuation Accumulation Plan 1 July 2005 Open
PSS – Public Sector Superannuation 1 July 1990 30 June 2005
CSS – Commonwealth Superannuation Scheme 1 July 1976 1 July 1990
PNG: Papua New Guinea Superannuation Fund 1951 30 June 1976
The Pension Scheme (1922 scheme) 1922 1 July 1976

Make a Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your scheme, forms and documents and how to submit an FOI request.

Notify CSC of the death of a member

If you’re a family member or representative of a CSC member or pensioner who has passed away, you should get in touch to let us know as soon as you're able.

If you're ready to let us know, please give us a call (+61 2 6214 4912) and one of our dedicated case managers will talk you through the next steps.

Or, you can let us know via the online form. 

Death notification form

Report fraud or account security concerns

At CSC, we take any potential threats to security seriously.

If you have noticed something on your account that doesn’t look right, or if you are aware of an incident or activity which you suspect is fraudulent, please call the CSC team who can investigate further.

To get in touch, find contact details for each of our funds above or email us at [email protected].

Please note, you are under no obligation to provide your name when giving us this information.

Media

For media enquiries, please contact [email protected].

Investor Relations

Queries from investee companies, please contact [email protected].

Request info on behalf of a member

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisers, accountants or legal representatives—may request information on behalf of a CSC member.

If you are a third-party adviser, please see our Access to information page for details about how to request information on behalf of a member.

Resources for advisers

Make a complaint

Our preferred method of lodging a complaint is via our feedback form. Alternatively, you can log in to Navigator to lodge a complaint, call us on 1300 033 732 between 9 am and 5 pm (AEST/AEDT) or email [email protected].

To find more information about making a complaint, please refer to CSC's complaints policy.

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email [email protected]
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Employer team

9am to 5pm (AEST/AEDT) Monday to Friday (except for ACT public holidays).

Phone: 1300 338 240

Fax: (02) 6275 7010

Email: [email protected]

Advisers

The Advice Partnerships team is here to support you.

Email: [email protected]

Call us

Select option 3 when prompted.

• Defined Benefits: 1300 001 677

• CSCri: 1300 736 096

• PSSap: 1300 725 171 

• ADF Super: 1300 203 439

Lodging a Third Party Authority or requesting documents?

To lodge a Third Party Authority (TPA) or request member documents, email:

• CSC Defined Benefits: [email protected]

• CSCri: [email protected]

• PSSap: [email protected]

• ADF Super: [email protected]

Understanding the CSC member advice experience

PSSap members may have recently received a survey from customer experience firm CSBA. Its purpose is to help us better understand how members make decisions about financial advice and their superannuation.

 

The survey is legitimate and your feedback will inform improvements to our advice services. Your participation is completely voluntary, but greatly valued.

 

If you have further questions, please contact us.

 

Thank you for helping us continue to build a stronger experience around superannuation advice and improve support to you and other members in the future.

Provide your feedback
Make a complaint
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