Training & support for our employers

We offer employer training sessions at no extra cost to help you understand and streamline your super obligations.

Virtual Employer Webinars

Register for training

We are currently conducting virtual employer training seminars where we engage, educate, and assist with your employer obligations. Register your attendance at these free virtual seminars!

online webinar

We're here to help

Whether you need information about our super funds, help with a process or training, we’re here to help. We’ll tailor solutions to meet your needs and partner with you to support your employees through their super journeys.

Employer services

Who do we train?

Our employer training sessions are available to:

  • Payroll and Recruitment teams
  • HR Practitioners
  • Rehabilitation Case Managers and Workplace Health and Safety Representatives
  • Managers and Senior Executives.

What's on offer?

We’ll work with you to provide sessions that best suit your teams’ needs and knowledge levels. Our sessions usually take the form of:
 Formal training Sessions on specific topics Q&A sessions One-on-one consultations
 If you haven’t had training for a while, or ever, we recommend starting with formal training.

Topics are based on your teams’ roles.

This will give your team a solid foundation of super knowledge to build on.
Once you’ve done formal training, we can focus on specific topics that you need more knowledge about.

Some complex subjects, like shift allowance, need these separate sessions too.
If you’ve done formal training, Q&A sessions will keep you confident with your super knowledge and give you the space to ask questions about areas you’re unsure of.

If you’re experienced in your role, Q&A sessions can help you keep updated on changes to legislation and processes.
We can work with you one-on-one to tackle those more hands-on tasks.

For payroll teams, we can work together on AWOTE calculations and PIP and/or PAP payments.

For case managers, we can have a case conference to talk about a sick or injured employee you’re helping.

What topics do we cover?

Payroll and recruitment topics

Our payroll and recruitment topics are designed for anyone who needs an understanding of our schemes to start new employees, pay super contributions or complete salary reviews. The topics covered include:
  • Introduction to super for government employees
  • Scheme eligibility and recommencement rules
  • Super contributions
  • Casual members and part-timers
  • Leave
  • Salary for super and salary reviews
  • Shift allowance
  • Invalidity payments (pre-assessment payments and partial invalidity pensions).

HR topics

We offer a high level overview of super that is designed for HR Practitioners or similar. This cover the key moments in your employee’s journey from recruitment to retirement, and shows how we work together to support them. Topics covered include onboarding, growing super benefits, ceasing employment and life beyond employment. 

Invalidity and insurance topics

Our invalidity and insurance training is designed for anyone who assists CSS, PSS and PSSap members when they become sick or injured. The topics covered during the session are:
  • Invalidity retirement for CSS, PSS and PSSap members
  • CSS and PSS pre-assessment payments
  • CSS and PSS partial invalidity pensions
  • PSSap insurance – lifePLUS cover

These topics dive into what invalidity and insurance options are available, their eligibility requirements, how to submit an application and what information you need to support that application. We also briefly touch on how the payments work. 

If you are only after a brief session about invalidity and insurance for our CSS, PSS and PSSap members, talk to us about our 60 minute overview session. We recommend these sessions for HR teams and line managers that need a high level understanding about invalidity and insurance benefits.

How do we provide our training?

We can provide training face-to-face or online. Due to the COVID-19 pandemic, all face-to-face training must meet our COVID safe requirements at this time.

How long does training take?

The training sessions vary in length depending on what your team needs and whether the session will be face-to-face or online. We’ll let you know how long training will be once we’ve picked the session style and topics that best suit your team. Here are some examples to give you an idea:

(depending on your location, we may be able to split topics over multiple sessions)
(we recommend shorter sessions)
CSC Super for HR Practitioners
90 minutes HR Practitioners 90 minutes
Full payroll suite
9:30am to 3:30pm Payroll topics No more than 90 minutes per topic
Full case management suite 9:30am to 3:30pm  Case management topics No more than 90 minutes per topic
Sickness and injury overview 90 minutes Sickness and injury overview 90 minutes

Where and when do we train?

That all depends on where you’re located.


We’re in Canberra too. If you’re Canberra based, we’re happy to train in your office or ours.

Other major cities

Because of the COVID-19 pandemic, we haven’t given ourselves a strict interstate travel schedule for 2022. We’re instead organising interstate travel whenever it’s needed. So if you’re in a major city other than Canberra, get in touch so we can chat about coming to you.

Online sessions

If you’re looking for online sessions, we’ll train you whenever you need us.