We're here to make your job easier.
Whether you need information about our super funds, help with a process or training, we’re here to help. We’ll tailor solutions to meet your needs and partner with you to support your employees through their super journeys.
Support when you need it.
Just call us on 1300 338 240.
We can help you out when you need information on:
- Operational requirements for our schemes
- How to determine scheme eligibility for new or returning employees
- Processing of SuperStream contributions
- How to calculate salary for super
- How to deal with overpaid or underpaid contributions
- How to make changes to previously reported salaries and contributions
- General invalidity and insurance questions, and
- Any other topics not mentioned above.
We also look after our clearing house, QuickSuper*, and will work with you to sign you up to the service.
We have a range of online resources available including calculators, quick guides and training notes.
Want more help? If you feel your organisation could benefit from training, see our Training and education options.
*QuickSuper is issued by the Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714.
Meet the Employer Service Desk team
Song joined our team in 2019 and is currently completing her third master’s degree at the Australian National University. She’s previously worked as a research assistant in the field of Aboriginal and Torres Strait Islander people’s health.
Song enjoys the variety that comes with working with our employers. The questions she’s asked are always different and cross a number of topics, which means she gets to expand her knowledge of super along the way. She gets a kick out of helping our employers and enjoys sending them on their way with a solution to their problem.
Away from work life, Song’s current biggest hobby is crochet (she’s made all sorts of mug warmers, mittens and scarves) followed closely by collecting earrings. She owns over 200 pairs and is aiming to have a different pair to wear every day of the year!
Sofia has been with us for over three years. She’s played an important part in the changes the Employer Service Desk has seen over the last few years and has really enjoyed helping shape the customer service experience our employers go through today.
Sofia dedicates herself to helping our employers. She loves that she can provide employers with information to help with their day-to-day tasks, knowing that it ultimately helps our members.
Sofia is a new mum to a beautiful girl, so much of her time outside of work involves adventures with her daughter. When they’re not on an adventure, you’ll find Sofia playing soccer with her team around Canberra or making music on her piano and her daughter cheering her on (or dancing away) the entire time.
Sean is the Team Leader of the Employer Service Desk, having started with us over six years ago in the Customer Contact Centre. He’s worked in our manual calculations, internal training and legislative analysis teams too.
Sean is passionate about providing the best customer service to our employers, particularly when it comes to those more complex enquiries. He wants our employers to feel confident, safe and supported by our Employer Service Desk with all super-related matters.
Outside of work Sean lives a healthy lifestyle, loves his plant-based foods and, depending on the season, enjoys spending time at the gym and snow fields.
Sonja is the Manager of the Employer Service Desk and Employer Trainers. Along with managing those teams, she provides valuable technical assistance to our employers and various business areas at CSC. She also looks after our employer communications, such as the quarterly newsletter.
Sonja’s been with us for 22 years. In that time she’s worked in a few different teams, but has always been drawn to and passionate about our employers. She’s spent most of her career in the Employer Services space, spending a large portion as an Employer Trainer. Sonja has also worked on some major super changes while with us, including PSSap scheme design and implementation, same sex relationship legislative changes and SuperStream stakeholder engagement.
Sonja is passionate about communicating openly and honestly to our employers. She’s always keeping them informed about what’s happening here at CSC and in the super industry generally. She loves seeking feedback on how our services are going and, while she’s working more behind the scenes these days, she never passes up an opportunity to visit our employers to seek that feedback.
When she’s not in work mode, Sonja loves taking trips with her family. Her favourite place to be is somewhere in Europe, particularly in summer. She’s also a foodie and loves tasting the local cuisine when she’s touring the world. She’s planning on visiting more of Asia in the future, with Japan up first.
Relationship Managers are an important point of contact at CSC.
They provide organisational level support to ensure you have the tools and knowledge to manage your super obligations quickly and easily.
Our relationship managers can:
- Consult with you to identify your organisation’s super needs and provide insights into your department through CSC data
- Organise the delivery of services to your department via your tailored engagement plan
- Make sure any issues and concerns you have as an employer are actioned by the appropriate team within CSC
- Proactively keep you informed about super issues that may affect you and your employees
Every employer agency has a dedicated employer relationship manager.
If you are not sure who your relationship manager is, get in touch today on 1300 338 240 so we can introduce ourselves.
Meet our Employer Relationship Managers
Tim Hart - Manager, Employer Engagement
Tim Hart is the Manager of the Employer Engagement team. The team is responsible for the positioning of CSC services to eligible employers, providing training and resource material to educate employers, provide tailored solutions to improve the financial literacy of employees, and to make the employers experience with CSC as seamless as possible whilst ensuring they are able to meet their obligations with ease. The team is currently made up of an Employer Trainer, three Employer Relationship Managers and the Manager.
Tim is passionate about providing high quality strategic outcomes through personal ethics, vision, professionalism, communication, integrity and leadership, all while offering an outstanding member centric service to all.
Looking to the future, the team will be focusing on how we can improve the experience for all employers regardless of purpose, size or location. Driven by feedback provided by employers the team will be looking at working on the data and insights CSC can provide employers about their staff, online learning modules, a new improved Employer Value Proposition, website enhancements, automation of some processes and much more. Tim and the team are looking forward to working with employers over the coming months and years ahead.
Away from work, Tim is the coach of his son’s football team and has been involved in Canberra’s live music scene for over 20 years.
Tim provides strategic support to our employers and ensures they have access to all the support they need to fulfil their super obligations.
Tim has over 20 years’ experience in relationship management and marketing, and has worked across a number of different industries. He also has a Graduate Diploma in Leadership and Management.
Tim is passionate about understanding and identifying the best way to achieve our employers’ goals. He recognises the importance of effective communication and is committed to finding solutions to any employer issues that pop up. He prides himself on his exceptional customer service.
When he’s not working, Tim coaches kids’ rugby at the representative level in Southern NSW and is a passionate mountain bike and road cyclist.
Developing thought leadership and bespoke solutions with employers, to enhance both staff recruitment and retention through every life stage of your employees’ career into a graceful retirement. Jennie’s focus is to partner with you to create a thriving workplace.
Jennie partners directly with Strategic HR teams in APS and ACTPS Agencies to deliver professional services to meet your superannuation obligations and benefits to employees through education and workplace activity.
She has over thirty years’ experience in financial services as a financial planner, client/member educator and employer liaison. Working with our employers provides the optimal avenue to ensuring members understand and maximise their super to ultimately deliver better retirement outcomes for themselves and their family.
Outside of work, Jennie and her partner live off-grid on a small farm. They grow much of their own food, and have built a comfortable eco-friendly, solar powered, thermodynamic house with all the mod cons. They’re focused on purpose, sustainability and treading lightly on our fragile planet.
With more than 14 years’ financial services experience working primarily as a relationship manager, Heather has consulted with and trained small, medium and corporate businesses in business development, product, compliance and best practice operation.
Heather enjoys building beneficial partnerships with her clients, and is always keen to learn more about each employer and how CSC can best add value.
Working in financial services, especially the superannuation and personal insurance space, has seen Heather develop a passion for financial literacy and desire for everyone to have the information and tools needed to make informed decisions.
When she’s not working, Heather loves to go hiking, camping or biking. She’s all about getting outside to find the best view – making life in Canberra very enjoyable - there are so many spectacular views if you’re willing to go for a walk or climb!