Statement from the Chair of CSC
We're aware of recent media coverage. CSC takes any concerns about workplace behaviour seriously and continues to uphold high stands of professionalism and respect. A statement from our Chair is published below.
08 Aug 2025
Media statement from Janet Torney, Chair of CSC
Commonwealth Superannuation Corporation (CSC) rejects suggestions that claims of bullying, harassment or sexism are ignored or improperly handled by the organisation.
All complaints made by employees, including those received by the Board, are thoroughly investigated in accordance with CSC’s Appropriate Workplace Behaviour Policy, including by independent third parties when appropriate. Out of respect for parties concerned, and in the interests of privacy, CSC does not discuss individual complaints publicly.
CSC requires all executives and staff to observe the highest standards of ethics, integrity and behaviour. Our culture encourages all CSC employees to speak up, including with whistleblower protections, if they witness or have been subjected to inappropriate conduct.
We have implemented best-practice processes to identify and investigate any instances of wrongdoing. We do not tolerate inappropriate behaviour.
An overwhelming majority of our staff recommended CSC as ‘a great place to work’ in our February 2025 staff engagement survey, and our staff turnover rate is well below the industry benchmark.
CSC is strongly committed to promoting the participation of women in the workplace through our Gender Equality Strategy. We aim to create a safe, inclusive and diverse workplace culture where women are substantially represented at all levels, including on our board and executive leadership team.
CSC is also taking active steps to address its gender pay gap as a matter of priority, and have had an external third party conduct a pay gap audit in 2025.
CSC’s customer service levels
The media coverage also makes assertions about CSC’s customer service levels, with reference to ASIC’s recent death benefits review and AFCA comments on complaints handling.
Improving the delivery of services to our customers is an ongoing priority for CSC. ASIC’s report acknowledged that CSC had already made progress on the areas identified for improvement. We acknowledge and support the actions for the industry recommended by ASIC and continue to proactively work to embed them in our processes.
We also continue to strive to improve CSC’s complaints resolution times, noting that the unique nature of military service and of our defined benefit schemes mean that comparisons with public offer defined contribution funds may not be appropriate.