Alert Due to scheduled maintenance, PSSap and ADF Super customers may not be able to access LifeApp and eClaims services between 7pm 28 January and 8pm 29 January.

ADF member consultations

If you are retiring, resigning, medically separating or would just like to know more about your superannuation, consider a consultation to better understand the options available to you. Consultations are offered at no charge to you.

Select a scheme
  • ADF Super
  • CSS
  • DFRDB
  • MilitarySuper
  • PSS
  • PSSap
I don't know my scheme
Our ADF Member Consultations are available to members of ADFSuper, DFRDB and MilitarySuper. For other schemes, please see our Webinars and Seminars page for free education events near you.

Consultations are in high demand. If there are no bookings available, you can call or email us with any enquiries that you may have – our Customer Information Representatives are on hand to help.

Contact us Before you book

To book and attend a consultation, you must read and agree to our terms and conditions.

All our consultations are currently held over the phone.

Before you book

You can learn about your super in a number of different ways.

Super Learning Hub

We’ve recorded a series of videos to help you understand your superannuation benefits. You can access the Super Learning Hub at any time, day or night and as often as you like.

Super Learning Hub

Webinars and Seminars

We regularly host live webinars, allowing you to attend and participate online. We also conduct presentations at Defence bases and our Canberra office.

Webinars and Seminars

ADF Transition Seminars

We conduct regular presentations around Australia as part of the ADF Transition Seminars programme, providing pertinent information about your superannuation and the separation process. In addition to the presentation, our team are also available throughout the day to answer your questions.

ADF Transition Seminars

On-base Presentations & Webinars

We can present on-base, providing overviews on superannuation, and medical separation information. Is there interest in a presentation at your location? If so, please contact us for more information.

Contact us

Medically Transitioning from the ADF?

If you’re booking in to speak about a medical transition from the ADF, check out our step-by-step guide and educational video for ADF Medical Transition as your first step. This will give you a good overview of what to expect.

ADF Medical Transition

Urgent Enquiries

If you have an urgent enquiry, it’s best not to wait until the next available appointment. You can call or email us with any enquiries that you may have.

Contact us

One on one consultations

Book your consultation

Due to the current Covid-19 climate, we're not offering face-to-face consultations – all consultations are held over the phone.

Terms and Conditions

General Advice Warning
I understand that CSC can only provide me with general advice. This means that any such advice will not take account of my personal objectives, financial situation or needs. Before acting on any general advice I should consider the appropriateness of the advice, having regard for my own objectives, financial situation or needs. I may wish to do so with or without the assistance of a licensed financial advisor. I should obtain a copy of the relevant Product Disclosure Statement and/or DFRDB Book, and consider its contents before making any decision regarding my super. 

Required documentation
It is my responsibility to bring at least one of the following documents to my consultation:
  • my most recent Annual Statement, which can be downloaded from Member Services Online
  • a detailed benefit estimate, which can be requested by contacting CSC
  • a copy of the applicable CSC benefit application form, if I am transitioning from the ADF
I understand that there is no guarantee of access to my account information by the CSC Member Educator during the consultation, and will bring copies of any and all documents I wish to discuss. The Member Educator may not be aware of any current action being progressed within CSC, such as a Determination, Appeal or Legal matter, and it is my responsibility to provide the most recent information or correspondence I have received.

Alterations to booking
I understand that CSC may cancel my appointment at any stage due to unforeseen circumstances. I will be contacted by CSC if a change to my booking has occurred. If I am unable to attend or need to cancel my consultation, I will do my best to provide CSC with advance notice. If I miss my scheduled appointment, I will need to make a new booking via the CSC website.

Access to location
It is my responsibility to ensure I have the appropriate security access to the Defence base or establishment where my scheduled CSC Member Consultation is being held. If necessary, I will contact the base or establishment's security team in advance of my appointment to arrange access. I may email CSC for further information if required.

Financial Services Guide
I have viewed the applicable Financial Service Guide (FSG) and Supplementary FSG, available by navigating to the Publications section of the Factsheets and Publications page. There is no FSG for the DFRDB scheme.

Product Disclosure Statement / DFRDB Book
I will view the applicable Product Disclosure Statement and/or DFRDB Book before making any change or election. 

Target Market Determination for ADF Super, PSSap and CSCri
I understand that CSC has made a Target Market Determination (TMD) for ADF Super, PSSap and CSCri to ensure that CSC is keeping customers at the centre of CSC's approach to the design and distribution of CSC's products. I understand that the TMD for ADF Super, PSSap and CSCri is available at csc.gov.au/tmd and I can request for a copy of the relevant TMD from CSC. I understand that the TMD describes the class of customers a financial product is appropriate for based on their likely needs, objectives and financial situation (target market), and establishes the distribution conditions and restrictions in relation to how the product can be distributed to customers. It also describes the reporting requirements and events or circumstances where CSC may need to review the TMD for a financial product. I understand that the TMD is not designed taking into account my own personal objectives, financial situation or needs.

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