ADF member consultations
If you are retiring, resigning, medically separating or would just like to know more about your superannuation, consider a consultation to better understand the options available to you. Consultations are offered at no charge to you.
Consultations are in high demand. If there are no bookings available, you can call or email us with any enquiries that you may have – our Customer Information Representatives are on hand to help.
To book and attend a consultation, you must read and agree to our terms and conditions.
You can learn about your super in a number of different ways.
Super Learning Hub
We’ve recorded a series of videos to help you understand your superannuation benefits. You can access the Super Learning Hub at any time, day or night and as often as you like.
Webinars and Seminars
We regularly host live webinars, allowing you to attend and participate online. We also conduct presentations at Defence bases and our Canberra office.
ADF Transition Seminars
We conduct regular presentations around Australia as part of the ADF Transition Seminars programme, providing pertinent information about your superannuation and the separation process. In addition to the presentation, our team are also available throughout the day to answer your questions.
On-base Presentations & Webinars
We can present on-base, providing overviews on superannuation, and medical separation information. Is there interest in a presentation at your location? If so, please contact us for more information.
Medically Transitioning from the ADF?
If you’re booking in to speak about a medical transition from the ADF, check out our step-by-step guide and educational video for ADF Medical Transition as your first step. This will give you a good overview of what to expect.
If you have an urgent enquiry, it’s best not to wait until the next available appointment. You can call or email us with any enquiries that you may have.
Book your consultation
Due to the current Covid-19 climate, we're not offering face-to-face consultations – all consultations are held over the phone.
I understand that CSC can only provide me with general advice. This means that any such advice will not take account of my personal objectives, financial situation or needs. Before acting on any general advice I should consider the appropriateness of the advice, having regard for my own objectives, financial situation or needs. I may wish to do so with or without the assistance of a licensed financial advisor. I should obtain a copy of the relevant Product Disclosure Statement and/or DFRDB Book, and consider its contents before making any decision regarding my super.
It is my responsibility to bring at least one of the following documents to my consultation:
- my most recent Annual Statement, which can be downloaded from Member Services Online
- a detailed benefit estimate, which can be requested by contacting CSC
- a copy of the applicable CSC benefit application form, if I am transitioning from the ADF
Alterations to booking
I understand that CSC may cancel my appointment at any stage due to unforeseen circumstances. I will be contacted by CSC if a change to my booking has occurred. If I am unable to attend or need to cancel my consultation, I will do my best to provide CSC with advance notice. If I miss my scheduled appointment, I will need to make a new booking via the CSC website.
Access to location
It is my responsibility to ensure I have the appropriate security access to the Defence base or establishment where my scheduled CSC Member Consultation is being held. If necessary, I will contact the base or establishment's security team in advance of my appointment to arrange access. I may email CSC for further information if required.
Financial Services Guide
I have viewed the applicable Financial Service Guide (FSG) and Supplementary FSG, available by navigating to the Publications section of the Factsheets and Publications page. There is no FSG for the DFRDB scheme.
Product Disclosure Statement / DFRDB Book
I will view the applicable Product Disclosure Statement and/or DFRDB Book before making any change or election.
Target Market Determination for ADF Super, PSSap and CSCri
I understand that CSC has made a Target Market Determination (TMD) for ADF Super, PSSap and CSCri to ensure that CSC is keeping customers at the centre of CSC's approach to the design and distribution of CSC's products. I understand that the TMD for ADF Super, PSSap and CSCri is available at csc.gov.au/tmd and I can request for a copy of the relevant TMD from CSC. I understand that the TMD describes the class of customers a financial product is appropriate for based on their likely needs, objectives and financial situation (target market), and establishes the distribution conditions and restrictions in relation to how the product can be distributed to customers. It also describes the reporting requirements and events or circumstances where CSC may need to review the TMD for a financial product. I understand that the TMD is not designed taking into account my own personal objectives, financial situation or needs.
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