Join CSCri

Apply for CSCri income stream

  • Step 1Type of account
  • Step 2Your details
  • Step 3Account balance
  • Step 4Investment choice
  • Step 5Payment preference
  • Step 6Beneficiary nomination
  • Step 7Identification requirements
  • Step 8Declaration
  • Step 9Review

How to apply

  • Complete this form and download it as a PDF
  • Email or post your form to us, together with your identification
  • We will assess your application and contact you

If you are a retiring PSS or CSS member, we recommend you complete this form at the same time as you complete your PSS/CSS benefit application form.

Before you join CSCri, you should read retirement solutions, CSCri Product Disclosure Statement, Target Market Determination and Financial Services Guide. As we may set you up temporarily with a PSSap account for the purpose of consolidating your funds, you should also read the PSSap Product Disclosure Statement and Target Market Determination and consider their contents before making any decision regarding your super. You may wish to consult a licensed financial adviser.

Please note: Your CSCri pension will count towards your Transfer Balance Cap, which limits the total amount you can transfer into retirement phase income streams. For more information, please call the Australian Taxation Office

Eligibility

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Type of account

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CSCri Standard retirement income stream *
CSCri Transition to retirement income stream *
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I understand:

  • In order for my application to be considered, I must provide two separate statements of incapacity.
  • These statements must be issued by two qualified medical practitioners, each independently confirming that I am permanently incapacitated and unable to ever return to gainful employment.
  • Failure to provide both statements will result in my application being deemed incomplete and may lead to delays or rejection.
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If none of these apply to you, or you are unsure which type of account applies to you, please call 1300 736 096, as you may not be eligible to open a CSCri account.
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Your details

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Date of birth *
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Residential address line two This field is required.
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Postal address (optional)This field is required.
Postal address line twoThis field is required.
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Communications preference (choose 1) *

By nominating email, you agree to receive the following via email:

  • notification of the availability of secure information (including your Annual Statement) electronically via CSC Navigator.
  • information about products and services, and
  • notification to participate in member research

You may elect to opt-out of market research communications by the details provided in CSC's Privacy Policy or by using the relevant opt-out facilities provided in each communication (e.g. an unsubscribe link).

In addition to the PSSap PDS and FSG, and the CSCri PDS and FSG, you can view and download notices of significant changes and events relating to PSSap and CSCri on this website.

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Account balance

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Transfer account balance from *This field is required.
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Balance portion *This field is required.
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CSC will not accept a partial transfer of an amount from your PSSap account that leaves a balance of less than $6,000 in your PSSap account. To keep your insurance through your PSSap account, you must ensure there is enough money to pay for any future insurance premiums.

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Initiating the transfer *This field is required.
Balance portion *This field is required.
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Add another transfer
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If you are setting up a CSCri Standard retirement income stream, your starting balance should not exceed your personal Transfer Balance Cap.

If you have an existing PSSap account, you can make a BPAY contribution using details found in the CSC Navigator. Contribution caps apply.

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Investment choice

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Investment choiceThis field is required.

Choose options

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Payment preference

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Choose which investment options you want your payments to come from (select an option to find out more)
Each income payment is withdrawn from each investment option in proportion to the balance held in each investment.
Nominate the proportion of each investment option that your payment is withdrawn from.
Pick the order of the investment options your payments are withdrawn from. Number the options you elected above, in descending order of priority (i.e. the highest priority option will be labelled 1).
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Choose options

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Choose options

Number your preferences 1 - 4
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Please ensure your annual drawdown complies with the rules affecting minimum and maximum amounts to be paid in a financial year.
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Payment amount *

For CSCri standard: Minimum 4% or more of your account balance, depending on your age.

For CSCri TRIS: Minimum: 4% of account balance

For CSCri standard: You choose, up to the balance of your account.

For CSCri TRIS: Maximum: 10% of account balance. Note: the maximum amount of 10% is not pro-rated in your first year.

Nominate an amount to the nearest dollar
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Do you want your income stream payments to be indexed from 1 July each year? *This field is required.
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Select your payment frequency *
Fortnightly payments are generally paid to your bank account every second Thursday (subject to how long your bank takes to process the payment).
Payments are paid regularly to your bank account, generally on the 21st day of the month. If the 21st day of the month is a weekend or public holiday, your payment will generally be made on the last business day that precedes the 21st day of the month.
Payments are paid regularly to your bank account, generally on the 21st day of the month. If the 21st day of the month is a weekend or public holiday, your payment will generally be made on the last business day that precedes the 21st day of the month.
Payments are paid regularly to your bank account, generally on the 21st day of the month. If the 21st day of the month is a weekend or public holiday, your payment will generally be made on the last business day that precedes the 21st day of the month.
Payments are paid regularly to your bank account, generally on the 21st day of the month. If the 21st day of the month is a weekend or public holiday, your payment will generally be made on the last business day that precedes the 21st day of the month.
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First payment to be made *

At least one payment must be made in the current financial year, unless your account is opened in June.

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Your bank account for income payments and withdrawals

Your income stream payments can only be deposited into an account held in your name or jointly in your name. Any Australian financial institution with a BSB number will be accepted.

CSC will not be liable for any errors that occur based on the account details you provide.

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We are authorised to collect your Tax File Number (TFN) under the Superannuation Industry (Supervision) Act 1993. We may disclose your TFN to another superannuation provider when your benefits are being transferred, unless you request to us in writing that your TFN not be disclosed to any other superannuation provider.

Declining to quote your TFN is not an offence, however giving your TFN to us will have the following advantages:

  • we will be able to accept all permitted types of contributions to your account(s);
  • other than the tax that may ordinarily apply, you will not pay more tax than you need to—this affects both contributions to your superannuation and benefit payments when you start drawing down your superannuation benefits; and
  • it will make it much easier to find different superannuation accounts in your name so that you receive all your superannuation benefits when you retire.

If you are under age 60, you will also need to complete a Tax File Number Declaration form at ato.gov.au.

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Beneficiary nomination

Required fields are marked with an asterisk (*).

The following people are eligible to be elected as a reversionary beneficiary:

  • Your spouse
  • Your children under 18, or
  • An interdependent (both at the time of your nomination and your death).

You can nominate a child 18 or older only if:

  • they are aged between 18 and 25 and financially dependent on you immediately before your death; or
  • they are disabled within the meaning of the Disability Services Act 1986 (Cth).

Any income stream payable to a child over 18 years old and who is not disabled, will only be paid until the child reaches the age of 25, at which time a lump sum of the remaining account balance will be paid. If the child is disabled as described above, the income stream will be payable until the account balance becomes zero.

To make a binding or non-binding beneficiary nomination, please use the Nominate a beneficiary form.

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Would you like to nominate a beneficiary? *This field is required.
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Date of birth *
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Identification requirements

Required fields are marked with an asterisk (*).

To confirm your identity, we require some information from you—this is to protect your benefit against fraud, money laundering and terrorism financing, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Meeting the identification requirements

You only need to provide one document from the Primary photographic identification category. If you can’t provide any Primary photographic identification you will need to provide one secondary identification document from List A AND one secondary identification document from List B. We can only accept documents that are listed below for identification purposes.

If the name we hold on file for you is different to the name on your identification, or two pieces of identification are in different names, please provide a certified copy of your Marriage or Change of Name certification.

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Option 1: Use the Document Verification Service (DVS)

Identifying documents may be verified through the Document Verification Service (DVS). DVS is a national online system that allows approved government agencies and organisations to compare a member’s identifying information with a government record. It is not a database and does not store any personal information. Requests to verify a document are encrypted and sent via a secure communications pathway to the document issuing authority for checking.

Further information about the DVS, and the operation and management of the DVS Hub, is available from IDMatch at www.idmatch.gov.au and the Attorney-General’s Department at www.ag.gov.au.

If you don’t provide authorisation to have documents verified electronically or your documents are incompatible with DVS, you will need to provide certified copies of required documents.

An electronic copy of your identification documents will be stored in a secure environment and hard copies will be securely stored off-site. All copies will only be used for the purpose of confirming your identity. You need to send in identification with every application.

DVS compatible identification

Supply one of the following: 

  • A current Australian Driver’s Licence (front and back of licence must be provided).
  • A current Australian Passport (or one which has expired within the last two years).
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Option 2: Send certified documents via post

If you’re providing certified documents, the certifying authority must confirm in writing that any copies are true copies of the original.

The following sample of certifying authorities can certify your documents in Australia:

  • Dentist
  • Employee of a Commonwealth authority engaged on a permanent basis with five or more years of continuous service who is not specified elsewhere in this document
  • Financial Adviser or Financial Planner
  • Justice of the Peace (JP)
  • Legal Practitioner
  • Medical Practitioner
  • Member of the Australian Defence Force who is:
    • an Officer; or
    • a Non-Commissioned Officer within the meaning of the Defence Force Discipline Act 1982 with five or more years of continuous service; or
    • a Warrant Officer within the meaning of that Act
  • Midwife
  • Notary Public
  • Nurse
  • Occupational therapist
  • Physiotherapist
  • Psychologist

For a full list of certifying authorities refer to Schedule 2 of the Statutory Declarations Regulations 2023.

Primary photographic identification

Supply one of the following: 

  • A current Australian Driver’s Licence (front and back of licence must be provided).
  • A current Australian Passport (or one which has expired within the last two years).
Secondary photographic identification

Supply one from List A and one from List B only if you’re unable to provide one of the Primary photographic identification documents.

List A

  • Your Australian Birth Certificate or extract issued by a State or Territory.
  • Please note: Birth Certificate extracts and Birth Certificates issued before 1970 may not be verified by DVS.
  • Your Citizenship Certificate issued by the Commonwealth.
  • Your current Pensioner Concession Card issued by the Department of Human Services.

List B

  • Your notice issued by the Australian Taxation Office (ATO) within the last 12 months that shows your name, current residential address, and records an amount payable either to or from the ATO.
  • Your notice issued by a local council or utilities provider in the last three months showing the provision of services and current residential address. For example: rates notice, electricity or water bill.
  • Your notice issued by the Commonwealth or a State or Territory government within the last 12 months showing your name and current residential address, and the provision of a financial benefit. For example: a Centrelink letter.
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Members residing overseas

If you live overseas, you need to meet 100 points of identification requirement and need to have documents certified, it needs to be done by a person in a foreign country who is authorised by law in that jurisdiction to administer oaths or affirmations or to authenticate documents. For more information refer to ag.gov.au and dfat.gov.au. Documents provided in a foreign language must be accompanied by a certified translation completed by an accredited translator.

Please contact us if you're living overseas, as we require further documents.

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Declaration

Required fields are marked with an asterisk (*).

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Application for Retirement Income

Submitting your application

If everything looks right and you're ready to apply:

Download your application form and send it to us with your identification:

  • Email
    Email your completed form and compatible identification for DVS to formsandapplications@cscri.com.au
  • Post
    Print, sign and send your completed form and certified copies of your identification via post to
    CSCri, Locked Bag 20115, Melbourne VIC 3001.

Questions? Call us at 1300 736 096.

Frequently asked questions

Do I need to be a current CSC member to apply for CSCri?

To apply for a CSCri account you need to be either:

  • A current PSSap or PSSap Ancillary member, or
  • A CSS or PSS member and were employed by an eligible APS employer for at least 12 continuous months, and
    • are currently a Contributing or Preserved member of CSS or PSS; or
    • were contributing to your CSS or PSS account at any time on or after 7 March 2021 and have since claimed your CSS or PSS benefit.

What age and retirement status do I need to have to start a CSCri account?

To apply for a CSCri Standard retirement income stream, you need to be one of the following:

  • age 65 or over (whether working or not)
  • reached age 60 and retired from the workforce
  • over 60 and have ceased gainful employment
  • permanently incapacitated

To apply for a CSCri Transition to retirement income stream you need to have:

  • reached age 60, have not reached age 65, and still working

How much and how do I transfer funds to my CSCri account?

You need a minimum of $20,000 to start you CSCri account. This can come from:

  • your PSSap account
  • your CSS or PSS account
  • a super fund(s) other than PSSap

You can either arrange the transfer yourself or CSC can initiate a transfer on your behalf.

What are the investment options?

You can choose from one or a mix of investment options across:

  • Cash
  • Income Focused
  • Balanced (default)
  • Aggressive

The investment options are the same across both the Standard retirement income stream and the Transition to Retirement income stream however the asset allocations will differ.

What is the identification process?

There are two ways you can prove your identity:

  • Option 1: Electronic verification - using the Document Verification Service (DVS) by email or post
  • Option 2: Physical verification - send certified copies of documents via post only

Option 1: Electronic verification

Your identification documents can be verified through the Document Verification Service (DVS).

You only need to provide a photo/photocopy of one document from the Primary photographic identification category:

  • A current Australian Driver’s Licence (front and back of licence must be provided).
  • A current Australian Passport (or one which has expired within the last two years).

Email or post your documents to us at:

  • Email: formsandapplications@cscri.com.au, or
  • Post: CSCri, Locked Bag 20115, Melbourne Vic 3001.

They don’t need to be signed/certified by a witness.

Option 2: Physical verification - send certified copies of documents via post

If you choose not to use the DVS to verify your identity, you need to provide certified copies of documents as described below. If you have a physical certified copy, it must be posted to us.

Primary photographic identification

Supply one of the following:

  • A current Australian Driver’s Licence (front and back of licence must be provided).
  • A current Australian Passport (or one which has expired within the last two years).
  • A current Australian Proof of Age card (issued under a State or Territory law).

Or, if you don’t have primary photographic identification you need to supply two secondary identification documents as described below.

Secondary identification documents

Supply one from List A and one from List B (only if you’re unable to provide one of the Primary photographic identification documents).

List A
  • Your Australian Birth Certificate or extract issued by a State or Territory.
    Please note: Birth Certificate extracts and Birth Certificates issued before 1970 may not be verified by DVS.
  • Your Citizenship Certificate issued by the Commonwealth.
  • Your current Pensioner Concession Card issued by the Department of Human Services.
List B
  • Your notice issued by the Australian Taxation Office (ATO) within the last 12 months that shows your name, current residential address, and records an amount payable either to or from the ATO.
  • Your notice issued by a local council or utilities provider in the last three months showing the provision of services and current residential address. For example: rates notice, electricity or water bill.
  • Your notice issued by the Commonwealth or a State or Territory government within the last 12 months showing your name and current residential address, and the provision of a financial benefit. For example: a Centrelink letter.

Once certified send to:

CSCri Applications, Locked Bag 20115, Melbourne VIC 3001.

What is the Document Verification Service (DVS)?

DVS is a national online system that allows approved government agencies and organisations to compare a member’s identifying information with a government record. It is not a database and does not store any personal information. Requests to verify a document are encrypted and sent via a secure communications pathway to the document issuing authority for checking.

Further information about the DVS, and the operation and management of the DVS Hub, is available from IDMatch at www.idmatch.gov.au and the Attorney-General’s Department at www.ag.gov.au.

If you don’t provide authorisation to have documents verified electronically or your documents are incompatible with DVS, you will need to provide certified copies of required documents.

An electronic copy of your identification documents will be stored in a secure environment and hard copies will be securely stored off-site. All copies will only be used for the purpose of confirming your identity. You need to send in identification with every application.

If providing physical verification, rather than DVS verification, who can certify my documents?

The following sample of certifying authorities can certify your documents in Australia:

  • Dentist
  • Employee of a Commonwealth authority engaged on a permanent basis with five or more years of continuous service who is not specified elsewhere in this document
  • Financial Adviser or Financial Planner
  • Justice of the Peace (JP)
  • Legal Practitioner
  • Medical Practitioner
  • Member of the Australian Defence Force who is:
    • an Officer; or
    • a Non-Commissioned Officer within the meaning of the Defence Force Discipline Act 1982 with five or more years of continuous service; or
    • a Warrant Officer within the meaning of that Act
  • Midwife
  • Notary Public
  • Nurse
  • Occupational therapist
  • Physiotherapist
  • Psychologist

For a full list of certifying authorities refer to Schedule 1 of the Statutory Declarations Regulations 2023.

Where do I send my application and identification?

Download your application form and send it to us with your identification:

Email

Email your completed form and compatible identification for DVS to formsandapplications@cscri.com.au

Post

Print, sign and send your completed form and compatible identification (note certified copies must be posted) via post to:

CSCri, Locked Bag 20115, Melbourne VIC 3001.

If you have any questions, call us at 1300 736 096

For Financial Advice, call us at 1300 277 777

Can I send ID in a separate email?

It’s best if you submit the application and ID together.

If you elect to use the Document Verification Service (DVS), you can email a copy of your current Australian Driver’s Licence (front and back) or Australian Passport. If you choose to provide Certified copies of your ID, these must be provided via post.

Can I email the form, yet separately post the ID?

It’s best if you submit the application and ID together. If you elect not to use the Document Verification Service (DVS) you can email your form to us but you need to post certified copies of your ID to us.

Can I send ID in my current CSC Navigator portal?

No, we will only accept copies of ID via email or by post.

How long will it take to create the account?

Once all your funds are consolidated into PSSap, or we receive your single source starting amount, and your application has been accepted, we'll set up your account.

This is usually completed within three days of receiving all required information and funds.

When will I be able to see my new CSCri on CSC Navigator?

Once your account is set up, you’ll be able to view it by logging into CSC Navigator.

If you already have a login for your PSSap account, you can use this login to view your CSCri account.

What if I want to add or change a beneficiary?

Once your account is set up, you can change your beneficiary by logging into CSC Navigator or by completing the form at csc.gov.au/forms

Can I change my investment option?

Once your account is set up, you can change your investment option by logging into CSC Navigator or by completing the form at csc.gov.au/forms

Privacy

We're committed to protecting your privacy. We collect your personal information for the purposes of providing superannuation services, improving our products and to keep you informed. We will only share your personal information where necessary for providing superannuation services. This may include disclosing your personal information to our scheme administrator, service providers or government or regulatory bodies. Your personal information may be accessed overseas by our service providers. Please see our privacy policy for full details. Your personal information will not be otherwise used or disclosed unless required or permitted under law. View a full copy of our privacy policy and privacy complaint process.

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