Pensioners
Many Australians receive a pension from CSC. Here you’ll find links to everything you need to know about your payment.
Pensioner Services Online
When you transition to receiving a pension from us, things will be a little different when you manage your account. You'll have a new Pension Reference Number that will replace your AGS Number, PMKeys or Member number, and you’ll need to log into pensioner services online (PSO).
Your PSO account is where you can find important information about your pension, including your payment details, payment history, pension increase letters and PAYG payment summaries.
We’ll send you a letter with this information when we calculate your benefit.
CHANGING YOUR DETAILS AND PREFERENCES in PSO
If you change your phone number, bank account, postal or email address, you can update your details easily through PSO. It’s very important to let us know if your bank account details change. Please don’t close your existing account before you update your details with us. You can update your preferences to receive communications from us via email through Managing Subscriptions. We’ll send you and email with a personalised link to choose which communications you’d like to receive.
Pension pay days
To help you keep track of your pension pay days, we publish a new payment calendar each July.
See your pay daysTax and your pension
In July each year, we’ll send you a copy of your payment summary, which you’ll need for your annual tax return. We also report this information directly to the ATO, so it will be available to pre-fill when completing your tax return.
You can choose to change the amount of tax deducted from your pension at any time. If you’d like to update your tax-free threshold, you’ll need to complete a Tax File Number declaration form, which you can find on the ATO website. You can also nominate an additional whole dollar amount by writing to us.
NOTE: We have to apply tax according to the ATO fortnightly tax tables and offset provisions—unless these indicate you don’t have to pay tax, we can’t reduce your tax to zero.
Learn more about tax and your pension
Select your factsheet below to learn more about how your pension is taxed.
How the CPI rate affects your pension
In January and July each year, we check to make sure your pension payments reflect the cost of living. We do this by making sure your payment is in line with the Consumer Price Index (CPI) as announced by the Australian Bureau of Statistics (ABS).
If the CPI has increased, we will increase your pension to match the change. If the CPI has not increased (or fallen), your pension will stay the same. When the CPI rate is announced we will write to you and let you know what impact it has on your pension.
Make the most of a new beginning with the CSC 3rd Act Community
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