Introducing the CSC Navigator
Your new digital portal, the CSC Navigator, is ready for launch in early 2023.
We’ve listened to your feedback and are making things easier for you, starting with this streamlined way to engage with your online account. The CSC Navigator will allow you to access everything about your superannuation, all in the one place—online, anytime, anywhere.
Make sure you’re ready for the arrival of the CSC Navigator by Going Digital and updating your details.
Making things easier
The CSC Navigator will simplify the process of managing your super online. You’ll be able to access your fund accounts and products in one place with one login—even if you have multiple accounts.
More personalisation options
Always searching for your member number? The CSC Navigator will give you more flexibility and access options. You will be able to control your login and communication preferences, as well as your account security.
Clearer than ever
Find super confusing? Don’t worry, you’re not alone. The CSC Navigator’s straightforward design and simplified language is set to improve your experience.
Your privacy, our priority
While you can choose to opt-out of Multi-Factor-Authentication (MFA), it will need to be enabled for you to complete high-risk transactions. These include investment switches, mobile updates and bank detail updates.
Frequently asked questions
When will the CSC Navigator be launched?
Should I be doing anything to prepare for the launch?
To experience all CSC Navigator has to offer, you will need to have an email address registered with us that is personal to you—that is, not shared with another CSC member.
Get prepared by updating your details at Go Digital and update your details.
How will I be supported in making the transition to the CSC Navigator?
You’ll be prompted to register to access your existing super fund account/s via the new digital portal, the CSC Navigator. This process will involve you providing us with the username or number you’d like to use for accessing your account, as well as a password.
To ensure you receive this prompt, check that we have the correct and up-to-date personal contact details for you on file. This includes a phone number, as well as a personal email address that only you can use.
What happens if I’ve never used the current Member Services Online before the CSC Navigator is launched?
If you’ve never used Member Services Online, you’ll be prompted to register for the CSC Navigator by providing us with the username or number you’d like to use to access your account, as well as a password.
To make sure you receive this prompt when we send it through to you, check that we have the correct and up-to-date personal contact details for you on file. This includes a phone number, as well as a personal email address that only you use. You can find out more about how to change your details at Go Digital and update your details.
Where can I provide any feedback I have about CSC Navigator?
If you have any ideas about the new CSC Navigator, or would like to provide some general feedback about our digital transformation, fill in a feedback form. You’ll also receive an opportunity to provide direct feedback via the CSC Navigator.