Using CSC’s clearing house, QuickSuper*
We’ve put together a list of the most common questions about using the QuickSuper clearing house.
How do I add a new user?
You can add a user directly from the QuickSuper clearing house portal. To create a new user, log into the clearing house, then:
- Click 'administration' on the main menu
- Click 'users'
- On the ‘manage users’ page select 'create new user'. This option will only show if you have access to create or edit users.
- Enter the new user’s details on the 'create new user' page. Your new user will use the name you enter in the ‘log in’ field to sign into the clearing house
- Assign permissions to the new user by using the checkboxes on the ‘create new user’ page. You can find out more about the permissions by viewing the online help for this page.
- Complete the rest of the page and click 'save'.
Once you click save, an email will be automatically sent to your new user’s email address with their login details and instructions on how to access the clearing house.
Get in touch with us if no one on your team has access to create or edit users and we’ll investigate for you.
How do I change my password?
Anyone in your team with access to edit users can do this for you directly from the QuickSuper clearing house portal. To reset a user’s password, first log in to the clearing house, then:
- Click ‘administration’ on the main menu.
- Click ‘users’.
- On the ‘manage users’ page select user who needs a new password and click ‘Reset Password’. This option will only show if you have access to create or edit users.
- Click the ‘reset via email’ button to send a temporary password to the email address linked to their account. Alternatively, you can click ‘view temporary password’ to provide it to them directly.
- Once you receive the temporary password you should head to the portal and change your password immediately.
What do I do when I get an error message?
The most common error codes that you might see when submitting your file are code 15 and code 35. Here is what they mean:
Code 15 means that the date of birth you’ve entered for your employee doesn’t match the date of birth the clearing house has on file. Make sure that the date of birth on your pay file matches the date of birth recorded in the clearing house and resubmit. If the date of birth we have on file is incorrect please get in touch and we’ll fix it on our end.
Code 35 means that you have entered the wrong USI (or unique superannuation identifier) for one of your employees. PSSap’s USI is 65127917725001, but if the error relates to an employee who contributes to a different fund , you’ll need to contact that other fund directly.
Often these errors relate to the formatting of the data that you send us. For example, if your file is exported in short form or as a .csv file, some digits that you enter may not be sent to us.
You can find information about other errors in the clearing house user guide, or you can contact the Employer Service Desk for more help.
How do I remove an employment end date?
You can't pay contributions for an employee if they have an employment end date in the system. Here's what that means:
You might need to remove the end date manually. For example, when an employee transfers between employers or finishes one contract and begins another.
To remove an employment end date, log into the clearing house and select the correct employer (if you’re a shared service provider or use multiple employer codes), then:
- Click on the 'employees' tab and then click 'change search'.
- Double check that your search includes ‘active employees’ (in the dropdown box after ‘include’), then enter the employee’s last name or payroll ID and click 'search'.
- Click the correct employee. This will take you to the employee’s details page.
- Click 'mark inactive' under the 'employment details' section.
- Enter the reason for the change (optional, but recommended), then click 'confirm'. You’ll be returned to the employee details page.
- Click 'reinstate employment' under the 'employment details' section (don’t change the employment start date).
- Enter the reason for the change (optional, but recommended), then click 'confirm'.
When you return to the employee details page, there should no longer be an employment end date in the employment details section.
How do I reactivate a fund membership?
Sometimes an employee might close their PSSap account in error – for example, when transferring money out of their account. Here's what to do if this happens:
You’ll need to deactivate and then reactivate the employee’s account. We recommend you confirm instructions with the employee before reactivating the fund membership.
To do this, log into the clearing house and, if you’re a shared service provider or use multiple employer codes, select the correct employer. Then:
- Click on the 'employees' tab and then click 'change search'.
- Double check that your search includes ‘active employees’ (in the dropdown box after ‘include’), then enter the employee’s family name or payroll ID and click 'search'.
- Select the correct employee. This will take you to the employee’s details page.
- Go to the fund memberships tab, and click 'edit fund membership' on the bottom right corner.
- Untick the box that says 'If unticked, you cannot make contributions for this fund membership', and click save. Then tick the box again, and click save.
You can now pay contributions to your employee’s fund again.
What do I do if funds are returned by the clearing house?
Send us an email at firstname.lastname@example.org and we'll investigate for you. Please make sure you:
- include the reference number (this should start with a Q) and the date that you paid the contribution payment.
Do you have a question about using our clearing house that isn’t addressed? Get in touch by calling 1300 338 240 or emailing email@example.com so we can help.
Next I'd like to...
Make a claim with lifePLUS Protect
With CSC, the process of making a claim is simple. We guide you every step of the way.Read more
Eligibility for lifePLUS Protect
If you’ve left the ADF and kept your ADF Super account, you may be eligible for lifePLUS Protect cover.Find out more
We've got you covered with lifePLUS Protect
Our flexible lifePLUS Protect insurance cover for your civilian life gives you peace of mind today and secures your tomorrow.Find out more