ADF Member Consultation T&Cs

It is important to read the below information in full before making a booking.

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Terms and Conditions


General Advice Warning

I understand that CSC can only provide me with general advice. This means that any such advice will not take account of my personal objectives, financial situation or needs. Before acting on any general advice I should consider the appropriateness of the advice, having regard for my own objectives, financial situation or needs. I may wish to do so with or without the assistance of a licensed financial advisor. I should obtain a copy of the relevant Product Disclosure Statement and/or DFRDB Book, and consider its contents before making any decision regarding my super.

Access to location

It is my responsibility to ensure I have the appropriate security access to the Defence base or establishment where my scheduled CSC Member Consultation is being held. If necessary, I will contact the base or establishment's security team in advance of my appointment to arrange access. I may email CSC for further information if required.

Alterations to booking

I understand that CSC may cancel my appointment at any stage due to unforeseen circumstances. I will be contacted by CSC if a change to my booking has occurred. If I am unable to attend or need to cancel my consultation, I will do my best to provide CSC with advance notice. If I miss my scheduled appointment, I will need to make a new booking via the CSC website.

Required documentation

It is my responsibility to bring at least one of the following documents to my consultation:

  • my most recent Annual Statement, which can be downloaded from Member Services Online
  • a detailed benefit estimate, which can be requested by contacting CSC
  • a copy of the applicable CSC benefit application form, if I am transitioning from the ADF

I understand that there is no guarantee of access to my account information by the CSC Member Educator during the consultation, and will bring copies of any and all documents I wish to discuss. The Member Educator may not be aware of any current action being progressed within CSC, such as a Determination, Appeal or Legal matter, and it is my responsibility to provide the most recent information or correspondence I have received.

Financial Services Guide

I have viewed the applicable Financial Service Guide (FSG) and Supplementary FSG, available by navigating to the Publications section of the Factsheets and Publications page. There is no FSG for the DFRDB scheme.

Product Disclosure Statement / DFRDB Book

I will view the applicable Product Disclosure Statement and/or DFRDB Book before making any change or election.


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