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Sharing super details when an employee moves to another employer

When a PSS, CSS, or PSSap customer moves from one eligible employer to another, it’s important that the new employer has access to the customer’s super history from the previous employer, so they can properly administer their super.

11 Feb 2020

When a PSS, CSS, or PSSap customer moves from one eligible employer to another, their membership will continue—as long as continuous service applies. This means their starting salary and full time (or part time) status won’t update until their next birthday review, even if their circumstances change with their new employer. For CSS and PSS customers, the contribution rate will also stay the same unless they elect to change it.

It’s important that the new employer has access to the customer’s super history from the previous employer, so they can properly administer their super.

New employers need to determine if continuous service applies—our Employer Quick Guide ‘Continuous service and membership numbers’ has more information on how to work this out. If continuous service applies, you should contact the previous employer for the relevant information.

Previous employers need to provide all relevant information up to the date that the employee left to go to the new employer, including:

  • salary history
  • allowance payments
  • full time/part time status
  • leave without pay information, and
  • the member contribution rate (PSS and CSS).

This information needs to be shared as soon as possible to ensure the employee’s contributions can continue smoothly.

We’re always here to help, so feel free to get in touch if you have any questions or are having difficulty accessing super histories from other agencies.

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