Pensioners

Many Australians receive a pension from CSC. Here you’ll find links to everything you need to know about your payment.

Pensioner Services Online

When you transition to receiving a pension from us, things will be a little different when you manage your account. You'll have a new Pension Reference Number that will replace your AGS Number, PMKeys or Member number, and you’ll need to log into pensioner services online (PSO).

Your PSO account is where you can find important information about your pension, including your payment details, payment history, pension increase letters and PAYG payment summaries.

We’ll send you a letter with this information when we calculate your benefit.

Log into PSOCreate your PSO account

CHANGING YOUR DETAILS AND PREFERENCES in PSO

If you change your phone number, bank account, postal or email address, you can update your details easily through PSO. It’s very important to let us know if your bank account details change. Please don’t close your existing account before you update your details with us.  You can update your preferences to receive communications from us via email through Managing Subscriptions. We’ll send you and email with a personalised link to choose which communications you’d like to receive.

Man scheduling time ahead of payday

Pension pay days

To help you keep track of your pension pay days, we publish a new payment calendar each July.

See your pay days

Tax and your pension

In July each year, we’ll send you a copy of your payment summary, which you’ll need for your annual tax return. We also report this information directly to the ATO, so it will be available to pre-fill when completing your tax return.

You can choose to change the amount of tax deducted from your pension at any time. If you’d like to update your tax-free threshold, you’ll need to complete a Tax File Number declaration form, which you can find on the ATO website. You can also nominate an additional whole dollar amount by writing to us.

NOTE: We have to apply tax according to the ATO fortnightly tax tables and offset provisions—unless these indicate you don’t have to pay tax, we can’t reduce your tax to zero.

Learn more about tax and your pension

Select your factsheet below to learn more about how your pension is taxed.

CSS Pension

Tax and your CSS pension

View factsheet

PSS

Tax and your PSS pension

View factsheet

MSBS

Tax and your MSBS pension

View factsheet

DFRDB

Tax and your DFRDB pension

View factsheet

How the CPI rate affects your pension

In January and July each year, we check to make sure your pension payments reflect the cost of living. We do this by making sure your payment is in line with the Consumer Price Index (CPI) as announced by the Australian Bureau of Statistics (ABS).

If the CPI has increased, we will increase your pension to match the change. If the CPI has not increased (or fallen), your pension will stay the same. When the CPI rate is announced we will write to you and let you know what impact it has on your pension.

Find out more about CPI

Experience freedom in retirement

Make the most of a new beginning with the CSC 3rd Act Community

The 3rd Act Community was created so that members would be able to access the inspiration, guidance and advice they need to make the most of the 3rd Act of their lives, the exciting beginning of an even more fulfilling life.

Learn more

We're here to help

If you have any questions about your pension, we’re here to help.

Get in touch