CSC Navigator
First time user?
You need to register before using CSC Navigator for the first time. Have your customer/member number handy. Once registered, you can use your email or mobile number to login.
There’s so much you can do online
View your balance and see how your super investments are performing or make an investment switch. You can add or update your beneficiaries as well as generate documents including Centrelink schedules. You can also manage your insurance (if applicable) including applying, changing or cancelling your cover.
Your privacy, our priority
To help protect your account, we highly recommend enabling Multi-Factor Authentication (MFA) when logging in to CSC Navigator. MFA adds an essential layer of security and is the best way to ensure you can transact securely online. To keep member data and funds safe, we also have security systems in place to proactively monitor threats to try to prevent any member information becoming compromised.
Frequently asked questions
Can I still log into the Member Services Online or Pensioner Services Online?
No. CSC Navigator has replaced what was previously known as Member Services Online (MSO) and Pensioner Services Online (PSO).
Is there any reason I won’t be able to register online?
What information do I need to register?
To get started, you will need your CSC membership or pension identifier. The exact title of this differs according to which fund you are in.
| Fund | CSC member identification |
|---|---|
| PSS | AGS Number |
| CSS | AGS Number |
| PSSap | Member Number |
| CSCri | Member Number |
| ADF Super | PMKeyS Number |
| MSBS | PMKeyS Number |
| DFRDB | PMKeyS Number |
For pensioners
Your CSC membership or pension identifier needs to be followed by the first two letters of your fund. For example, 71234567PS for PSS pensions and N1111DF for DFRDB pensions.
See all fund suffixes in our table.
| Fund | Suffix |
|---|---|
| CSS | CS |
| PSS | PS |
| DFRB | DB |
| DFRDB | DF |
| MSBS | MS |
| ADF Cover | AD |
| 1922 Scheme | OS |
| PNG | PG |
If you are a reversionary pensioner, you will also have another letter follow the two letters for your fund. For example:
71234567CSA for CSS reversionary pensions.
Where can I find my CSC membership or pension identifier?
All correspondence you receive from us, whether it is in email or postal form, will have your member identification number at the top. Check your most recent Annual Statement or CPI Letter.
I’m in more than one fund at CSC. Which membership or pension identifier should I use?
You can use any of your membership or pension identifiers to start the registration process, and you only need to register once—regardless of how many funds you are in. The advantage of CSC Navigator is that it brings all your funds and products together in one single view. Once registered, you will be able to access them all in the one place, with just the one log in.
I’m still having trouble finding my CSC membership or pension identifier
If you’re unable to find a previous Annual Statement, CPI letter, or other correspondence, contact us.
I’m unsure of my fund(s)
How do I enter an international mobile phone number when registering?
To correctly enter an international mobile phone number, start with the plus symbol (+) followed by the country code, then the mobile number without the leading zero. For example, an Australian phone mobile number would be entered as +61 4xxxxxxxx, when the number starts with 04.
How can I provide any feedback I have about the CSC Navigator?
What personal information is collected, held, used and disclosed by CSC?
Read the CSC privacy policy
We’re here to support you
There are some things you can’t do online, such as change your name, date of birth or mobile phone number. Contact us to make these changes.
