Contact us

There are many ways for you to get in contact with us. Find our details below to get the right service for you.

Self-service over the phone 24/7

From May 2019, CSC customers will be able to request some documents, and set-up or reset online accounts through our secure self-service phone system—available 24 hours a day, any day.

Our list of frequently asked questions may hold the answer you’re looking for.

PSS contact details

Operating hours: 8am to 6pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 000 377
Overseas: +61 2 6192 9503

Email

Members@pss.gov.au

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Fax

(02) 6275 7010

Post

PSS,
GPO Box 2252,
Canberra, ACT, 2601

PSS contact details

Operating hours: 8am to 6pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 001 777
Overseas: +61 2 6192 9506

Email

Pensions@pss.gov.au

Open a new email

Fax

(02) 6275 7010

Post

PSS
GPO Box 2252
Canberra, ACT, 2601

More information

Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

If you have a complaint

Phone 1300 033 732
Email customercare@csc.gov.au
Fax (02) 6275 7010
Post PSS Customer Care Officer,
GPO Box 2252,
Canberra ACT 2601

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

If you are a third party advisor

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member.
If you are a third party advisor, please see our Access to information page for details about how to request information on behalf of a member. 

If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au

Fraud Reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.

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