Future-fitting the member experience: CSC’s IT upgrade
04 May 2026
Update: CSC’s limited service period (13–26 February 2026) has ended. All transactions have resumed and CSC Navigator is back online.
Contribution processing is underway, so some recent contributions may not yet be visible. Account balances will refresh once processing is complete.
CSC services have resumed following the recent upgrade, with teams working through remaining requests. While performance is improving, some requests may still take longer than usual to process.
CSC is prioritising critical payments, including retirement benefits and cases involving financial hardship.
Latest updates
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4 May 2026
Some services and transactions are taking a bit longer than usual as we work through a backlog of requests from the Limited Service Period. We expect processing timeframes to return to normal by the end of May.
Critical payments, including cases involving financial hardship are being prioritised. -
10 April 2026
Contribution processing resumed, some balances may not yet reflect recent activity while processing is completed.
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26 February 2026
Limited service period concluded, core services progressively restored.
ESO for PSSap portal will be decommissioned
We are working on system transformation for employers. From 13 February we will be permanently shutting down ESO for PSSap and starting to work on the redesign of our remaining employer portals to better support you.
If you are currently using the ESO PSSap portal to find new PSSap membership numbers or check employee contributions, you will not be able to use this tool from 13 February. You can find this information in your clearing house instead.
If you are using the CSC-sponsored clearing house, we have provided instructions on how to find information.
Which members are affected by the limited-service period?
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Accumulation schemes — PSSap, ADF Super and CSCri — are affected.
Transactions will pause and CSC Navigator will be unavailable for these accounts during 13–26 Feb.
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Defined Benefit schemes (PSS, CSS, MSBS, DFRDB) are not affected in this phase of the project
Defined Benefit members can continue to access CSC Navigator. Members of these schemes who have an ancillary account or CSCri pension will face some limitations.
What this means for you as an employer
Here are some proactive ways you can help lessen the customer impact:
- As 12 February 2026 is a pay day, please consider submitting pay files early. Your reconciled pay file and contribution payment needs to be received by 9 February 2026 to be allocated before the limited-service period starts. Any files and payments received after this date will be held until our systems are available again.
- If you have employees due to retire in February 2026, please remind them of the communications provided through the SEN and ensure they understand CSC may be delayed in processing applications during this period. If possible, could your retiring employee bring forward their finish date to ensure they are not caught up in this transition?
- If you become aware of an employee that meets a required condition of release and requires an urgent payment, please point them to CSC. We will have the ability to process urgent payments, if required.
Employers with PSSap members
CSC is streamlining member numbers across our PSSap membership base for ATO purposes. During the limited-service period, we will transition to a single member identifier which will also be reported to the ATO. This should not affect our employers, as CSC can also utilise members’ dates of birth and tax file numbers when allocating contributions and other payments to a members account.
If these details stored within your payroll system are incorrect, contributions may be returned. Correcting this information will resolve any issues.
What this means for employees
- Transactions are temporarily paused on affected accumulation accounts and will be processed after the limited-service period ends. CSC will review time-sensitive transactions, such as employer contributions, to help limit the impact of market fluctuations during the limited-service period. Please direct members to the FAQs at csc.gov.au/lsp
- CSC Navigator is unavailable for affected accounts.
- Withdrawals and rollovers requested during the window will be processed after the period ends.
- CSCri pension payments due in the window will be brought forward to 11 February 2026; regular pension payment schedules resume afterwards.
- Members needing urgent payments or claims support should contact CSC direct.
- After the upgrade, member ATO superannuation records will be updated to use their PSSap, CSCri or ADF Super number (no impact to their super).
Employer FAQs
Can we make contributions during the window?
Yes. We can receive them and they’ll be allocated to each member’s account after the limited-service period ends.
What is the cut off date to ensure contributions for the 12 February payday are allocated?
As 12 February 2026 is a payday, consider submitting your pay file earlier if possible. The reconciled pay file and contribution payment should be received by 9 February 2026 to ensure that the pay file is allocated before the limited-service period begins.
Any files and payments received after this date will be held until our systems are available again.
Will my super obligations still be met if we can’t submit our pay file early?
Yes, provided your pay data and payment reconciles. CSC will hold your data and payment until the system becomes available to allocate contributions to members accounts.
Are there any impacts to recruitment and new starters?
New member data can be submitted as usual and will be received by CSC, but memberships won’t be created in our system during the limited-service period. Once the limited-service period ends, new membership numbers will be available through your clearing house and members will receive communications about their new membership, including insurance cover and investment options.
Please direct members to the FAQs at csc.gov.au/lsp
How should we handle employee exits?
Please continue to advise CSC of any member exits. Accounts will be updated as soon as the limited-service period ends.
Will employees be able to use CSC Navigator?
Employees with an accumulation account (PSSap, ADF Super, CSCri) will not be able to access CSC Navigator between 13 and 26 February.
Defined Benefit members can continue to access CSC Navigator, but those who also have an accumulation account will not be able to update their bank account or personal contact details – this can be done by contacting CSC directly.
Can employees switch investments during the period?
Affected PSSap, CSCri and ADF Super member will not be able to make investment switches online via the Navigator portal during the limited-service period. Paper requests received will be processed after the period ends. CSC will review time-sensitive transactions, such as investment switches, to ensure members are not materially impacted by fluctuations in the market during the limited-service period.
Will new pension requests, withdrawals or rollovers be delayed?
Requests received during the window will be processed after the period ends. Existing CSCri pensions will continue to be paid. CSCri pensions that would usually be paid between 13 and 26 February will instead be paid on 11 February 2026.
Does insurance cover remain active?
Yes, cover remains active. Premium deductions will proceed as usual.
Members cannot make changes to their cover online during the limited-service period. They can email or post forms, which will be processed once the period ends.
- New claims: Members can contact CSC’s Customer Team to notify us of their intent to claim.
- Existing claims: We will continue to accept evidence for in-progress claims via email or post.
- Income Protection: Payments will continue as usual. Any super guarantee contributions paid by AIA will be allocated to their account once the period ends.
- Lump sum insurance claims: Payments will be allocated as soon as possible after the limited-service period ends, with priority given to outstanding claims.
What support is available during the window?
Members experiencing hardship or with in-progress claims should contact us; we’ll work with them directly.
Will ATO records change as a result of the upgrade?
Yes. After the upgrade, member ATO records will be updated to use their PSSap, CSCri or ADF Super number. This simplifies record-keeping. Members’ super is not affected.
How will I find member numbers for new employees?
If you are currently using the ESO PSSap portal this service will be discontinued as of the 13 February.
If you are currently using the ESO PSSap portal to find new PSSap membership numbers or check employee contributions, you will not be able to use this tool from 13 February. You can find this information in your clearing house instead. If you are using the CSC-sponsored clearing house, you can find instructions on how to do this at Making payments to CSC Super.
Can I still use the CSC-sponsored clearing house during the limited-service period?
Yes, the clearing house will be available throughout the limited-service period as it’s external to CSC systems. You can continue to submit contributions as normal.
Any contributions received by PSSap or ADF Super after 9 February will be held by CSC and allocated to individual customer accounts once our systems are available again.
To lessen the customer impact, consider submitting contributions early for payday 12 February if possible. Your reconciled pay file and contribution payment needs to be received by 9 February 2026 to be allocated before the limited-service period starts.
Check your SAFF for the date in the transaction date field (column W) as your payroll system may automatically generate a fortnightly date. You need to change the date to before 9 February to ensure it’s sent to CSC in time to be allocated before the limited-service period starts. Ensure there are also enough funds in your bank account to be direct debited.
Alternatively, you can submit contributions as per your usual process.