Frequently asked questions
This page contains answers to frequently asked questions to assist financial advisers supporting our members.
Third Party Authority (TPA)
How do I add a third party authority to a client's account?
To request information about a member’s account (open or closed) you must:
- Complete the Nominate a Third Party Authority form or use your financial practice’s third party authority (TPA) on a business letterhead, ensuring all key information is included.
- Email the completed TPA form to [email protected]
What makes a third party authority form valid?
A valid third party authority (TPA) must include all of the following:
- Member’s first and last name plus an additional 3 points of identification (POI); these must match our records.
- Member’s signature – we accept both wet and digital signatures.
- Current date (dated by the member); we accept both wet and digital dates.
- Advice practice name, ABN, AFSL, address, email address and phone number.
- Whether the TPA is for all staff or listed staff. It must include the full names of staff if written as a listed staff authority.
- Expiry date, if applicable. The authority will remain in place until it is revoked by the member, if an expiry date is not given.
DO NOT include any member identity documents.
Additionally, it’s best practice to include:
- Primary Adviser name to be nominated on the member’s account; and
- Primary Adviser authorised representative number.
What points of identification relating to our mutual client need to be included with the third party authority?
The third party authority (TPA) needs to include the member’s first and last name as it appears on our records and 3 additional points of identification (POI).
The additional 3 POI must match our records and can include any of the following:
- Date of birth
- AGS/PMKeys/Service or Reference (member) number
- Current address (postal or residential)
- Current email address
- Current telephone number
- Current super salary
- Current contribution rate
- Current or most recent employer
- Date member started or exited the fun
- Current bank details
- Current gross/net pension amount
- Current rank (ADF members only).
Personal details must match the most current information on the CSC member record. However, there may be instances where outdated information (such as a previous address) can be used.
Can an advice practice revoke a third party authority on a client's account?
No, an advice practice cannot directly revoke a third party authority (TPA). This is because the authority is given by the member to the advice practice. However, if an advice practice informs us that they no longer wish to hold a TPA on a member’s account, we will email the member seeking permission to remove the TPA. We will email the advice practice when the member approves the removal of the TPA.
What happens to my third party authority if my advice practice changes AFSL?
A third party authority (TPA) is given by the member to the advice practice and either all staff or listed staff at that advice practice. The AFSL is relevant for the advice practice—changing AFSL will not change the validity of the TPA i.e. the TPA will remain valid.
If your TPA lapses or needs to be renewed, advice practices must follow the same process as adding a new TPA.
What’s the difference between an all staff and a listed staff third party authority?
An ‘all staff’ third party authority (TPA) allows the member’s information to be provided to all staff at your advice practice.
A ‘listed staff’ TPA allows the member’s account information to be released to specific named staff of your advice practice only.
Discuss with your client the benefit of an all staff TPA. We will always accept a listed staff TPA, however an all staff TPA will make the request for member information quicker.