The experience to get you there

How it works

We’ve broken down the financial planning process into four simple steps.

1. Get in touch

   Call us at 1300 277 777 and we’ll ask you a few questions about how we can help and then book an appointment that best suits your needs. 
   You can also email us at [email protected], however if this is your first time meeting with us we do ask that you phone us first so we can make sure we are booking the right meeting for you.

2. Complete a discovery record

   After scheduling your appointment, you’ll receive a welcome pack via email that has your appointment details, but more importantly, has a few documents for you to fill out. These documents will allow our authorised* Comprehensive Financial Advisers to get to know you, understand what your financial situation is, your goals, and basically, allow them to get your appointment off to a good start.

3. Find out more about you

   In your first meeting, our authorised* Comprehensive Financial Advisers will ask you questions to find out more about you, your goals and objectives. They will then identify opportunities to add value to your circumstances and provide you a quote to undertake this work for you.

4. Planning with you

   From here our authorised* Comprehensive Financial Advisers will use all the information they've gained from you, together with research and analysis, to create a financial plan that is tailored to you - and designed to help you achieve your personal financial goals.

1.    Comprehensive advice

At CSC, we believe all our customers deserve all the guidance they need to secure a safe and comfortable retirement as well as have the peace of mind that they and their families are in safe hands. Our authorised financial planners aim to provide quality, good value advice.

Our advice offering is ‘fee-for-service’, which means you receive a fixed quote upfront. There are no obligations, commissions or hidden fees. .  

Personal comprehensive advice costs range from $3,450 to $8,800 (incl. GST), depending on complexity and the amount of work involved. There is generally a fee of $185 payable at the end of your initial meeting. The fee quoted covers such things as reviewing your current circumstances, developing a strategy to help you achieve your financial goals, preparing a Statement of Advice documenting our advice to you, implementing this advice, as well as all contact and meetings with your authorised Financial Planner along the way. 

2.    Simple advice

As part of your PSSap and ADFSuper membership you have access to simple advice at no extra cost to you. This advice is designed to help answer some commonly asked questions like; whether you have the right level of insurance or how you should be investing your super.  

Simple advice is provided by a CSC authorised financial planner. All advice is given solely in your best interests.  Simple advice appointments are conducted over the phone. To book an appointment, call 1300 277 777.

After the appointment with one of our authorised Financial Planners, we will be in a better position to understand whether simple advice is appropriate for you, and if so, prepare more personalised advice on these simple topics at no additional cost. 

Unfortunately, due to the complexity of the CSS and PSS defined benefit schemes, a simple advice service is not available to you if you are a CSS, PSS or PSSap Ancillary member.

Appointment Cancellation Policy

We know that your time is valuable and we appreciate that you understand ours is too.

The financial planning service is subject to a 48 hour cancellation policy for appointments with our authorised financial planners. Any cancellation or rescheduling of an appointment with an authorised financial planner that occurs 48 hours or more before the scheduled appointment time is at no additional cost to you.

However, a cancellation fee may be charged* for:

• any cancellation or rescheduling of an appointment with an authorised financial planner that is made within 48 hours of the appointment; or
• any failure to attend an appointment with an authorised Financial Planner without contacting your authorised financial planner to cancel or reschedule the appointment.

* The cancellation fee will be equal to the GST inclusive amount of the appointment fee for the cancelled appointment as detailed in the Financial Services Guide (contact for a copy).

To cancel or reschedule your appointment, please call 1300 277 777.