My Psychologist
Mental health care for lifePLUS cover and lifePLUS Protect members.
Your mental health matters—every day
Support within 5 days
Choose your registered psychologist and start therapy in 5 days.
Low-cost, high care
Access up to 10 bulk billed* psychology sessions, with no upfront costs or gap fees
*You are eligible for up to 10 bulk billed psychology sessions with a GP Referral and Mental Health Care Plan
Fits around your schedule
No matter what you’re facing or where you live, you and your immediate family members (from age 13) can access mental health care.
How to get started
My Psychologist is available to you and your eligible family members. To book an appointment:
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Visit My Psychologist portal and select Get Started.
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Select the support option that best suits your needs:
- Bulk-billed Psychologist - For eligible members with a valid Mental Health Care Plan and GP referral. Appointments are provided with no out-of-pocket cost.
- Private Psychologist - Ideal if you don't have a Mental Health Care Plan, have used your available Medicare-funded sessions for the calendar year, or prefer to self-fund your care.
- Care Navigator - A provisional psychologist who can help you identify the most appropriate support for your needs, including guidance on accessing psychological services, obtaining a Mental Health Care Plan and referral, and liaising with your GP where required.
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Answer a few short questions, enter your details and select CSC customer to confirm your eligibility.
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Upload your GP referral and Mental Health Care Plan for bulk billed appointments.
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Confirm your booking and receive an email and SMS booking confirmation.
How much per session
With a GP Referral and Mental Health Care Plan, your psychology sessions are fully bulk billed, meaning there are no upfront costs or gap fees for up to 10 sessions per calendar year.
If you don't have a GP Referral and Mental Health Care Plan, or have used your Medicare-funded sessions for the calendar year, you can still access the service as a private patient at a significantly reduced cost compared to standard psychology fees. Private patient fees are aligned to current Medicare rebate amounts and may change from time to time
What you need to know
Sessions are online, private and available to PSSap lifePLUS cover and ADF Super lifePLUS Protect members and your immediate family (including children from age 13).
PSSap |
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| lifePLUS auto | Yes |
| lifePLUS choice | Yes |
ADF Super |
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| (former ADF members) lifePLUS Protect auto | Yes |
| (former ADF members) lifePLUS Protect choice | Yes |
| (serving members) ADF Cover | No |
FAQ
Who is My Psychologist?
I'm a PSSap member or an ADF Super member, can I access My Psychologist?
lifePLUS cover and lifePLUS Protect members and your immediate family—partner, wife, husband and children (aged 13 or older)—can access this service.
PSSap |
|
| lifePLUS auto | Yes |
| lifePLUS choice | Yes |
ADF Super |
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| (former ADF members) lifePLUS Protect auto | Yes |
| (former ADF members) lifePLUS Protect choice | Yes |
| (serving members) ADF Cover | No |
I don’t have a Mental Health Care Plan. Can I still access My Psychologist?
If you don't have a GP Referral and Mental Health Care Plan, or have used your Medicare-funded sessions for the calendar year, you can still access the service as a private patient at a significantly reduced cost compared to standard psychology fees. Private patient fees are aligned to current Medicare rebate amounts and may change from time to time.
I don’t want a Mental Health Care Plan. Can I still access My Psychologist?
How do I access My Psychologist?
Go to aia-life.health-bright.com.au/get-started and follow the steps.
Do I need to enter a code to access My Psychologist?
No. When booking, simply select 'CSC customer' to access My Psychologist support services.
Where and how will I have my sessions?
You’ll have your session online; this allows people to have secure and private meetings over the internet. Select the link sent to you and you'll automatically be taken to your online psychologist’s ‘waiting room’.
Do I need to prepare anything for my first session, such as what I want to speak about?
Not really. It can be helpful to come with broad ideas about what’s happening, but most people aren’t sure why they’re struggling with something, or there are so many things going on that it’s hard to make sense of it all. Don’t worry about that, it’s the job of a psychologist to help you make sense of what’s going on for you and to help put together an excellent map of your challenges and how to make things better.
Is it normal to feel a little nervous about starting therapy?
Can my sessions impact underwriting outcomes?
What data is shared with AIA? Where is it stored? How is privacy protected?
This service is confidential. No personal data is shared with AIA. Only high-level numbers of engagement (i.e. 6 people attended for the month). Online Psychology Australia’s customer data is stored in Australia in accordance with the relevant privacy legislation requirements.
How did AIA source a provider?
Disclaimer
My Psychologist is a third-party service delivered by HealthBright and powered by Online Psychologists Australia, in partnership with our life insurer, AIA Australia Limited. Services provided under this program are subject to the third-party provider’s terms and conditions. This program does not constitute health or medical advice. You should exercise your own judgement regarding the suitability of these services. Commonwealth Superannuation Corporation (CSC) does not recommend, endorse or accept responsibility for any third-party services provided.
Read the relevant PDS and TMD. lifePLUS cover and lifePLUS Protect are issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043. Any financial product advice is general advice only and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs.