Contact us

There are many ways for you to get in contact with us. Find our details below to get the right service for you.

Our frequently asked questions may help you

Contact ADF Super

ADF Super, Locked Bag 20116, Melbourne, VIC 3001

8:30 am to 6 pm (AEST), Monday to Friday

Phone: 1300 203 439 (+61 2 4209 5401)

Fax: 1300 204 314 (+61 2 4277 1083)

members@adfsuper.gov.au


Contact ADF Cover

ADF Cover, GPO Box 2252, Canberra ACT 2601

Phone: 1300 001 977 (+61 2 6192 9505)

Fax: (02) 6275 7010 (+61 2 6275 7010)

members.adf@contact.csc.gov.au

Note

We’re transitioning to an improved ADF Health and Claims experience. This may result in claim processing delays. Thank you for your patience during this time.

Visit our shop front

Our shopfront remains closed to the public at this time due to construction.

However, customers are welcome to attend between 9am and 5pm Monday to Friday to drop off forms as needed.

CSC shopfront: 7 London Circuit, Canberra ACT (Please see the map below)

 

Birdeye view of CSC Canberra building workplan

Submit forms and applications

If you're sending us a completed form or application, please email it to formsandapplications@csc.gov.au

Request information on behalf of a member

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member.

If you are a third-party advisor, please see our Access to information page for details about how to request information on behalf of a member.

Resources for advisors

If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au

If you are requesting information on behalf of a MSBS or DFRDB member, you can email FinancialPlannerRequests.ADF@csc.gov.au

Notify CSC of the death of a member

If you need to let us know that a family member or friend has passed away, you can find more information on our notification page.

Make a freedom of information (FOI) request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

Make a complaint

ADF Cover

For complaints about ADF Cover, please use the details below:

Phone 1300 033 732
Email customer.care@csc.gov.au
Fax (02) 6275 7010
Post ADFCover Customer Care Officer,
GPO Box 2252,
Canberra ACT 2601

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Report fraud

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.

Media

For media enquiries, please contact media@csc.gov.au.

Contact details for our funds

Not sure which scheme to contact? For an overview of our schemes, take a look at our funds and products.

ADF funds

DFRDB

Contact DFRDB

GPO Box 2252, Canberra ACT 2601

8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

1300 001 677 (+61 2 6192 9504)

members.adf@contact.csc.gov.au

PENSIONERS

1300 001 877 (+61 2 6192 9507)

pensions@csc.gov.au

MilitarySuper (MSBS)

Contact MilitarySuper

GPO Box 2252, Canberra ACT 2601

8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

1300 006 727 (+61 2 6192 9502)

members.adf@contact.csc.gov.au

PENSIONERS

1300 001 877 (+61 2 6192 9507)

pensions@csc.gov.au

ADF Super

Contact ADF Super

ADF Super, Locked Bag 20116, Melbourne, VIC 3001

8:30 am to 6 pm (AEST), Monday to Friday

Phone: 1300 203 439 (+61 2 4209 5401)

Fax: 1300 204 314 (+61 2 4277 1083)

members@adfsuper.gov.au


Contact ADF Cover

ADF Cover, GPO Box 2252, Canberra ACT 2601

Phone: 1300 001 977 (+61 2 6192 9505)

Fax: (02) 6275 7010 (+61 2 6275 7010)

members.adf@contact.csc.gov.au

Government funds

CSS

Contact CSS

GPO Box 2252, Canberra ACT 2601

8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

1300 000 277 (+61 2 6192 9501)

members.aps@contact.csc.gov.au

PENSIONERS

1300 001 777 (+61 2 6192 9506)

pensions@csc.gov.au

PSS

Contact PSS

GPO Box 2252, Canberra ACT 2601

8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

1300 000 377 (+61 2 6192 9503)

members.aps@contact.csc.gov.au

PENSIONERS

1300 001 777 (+61 2 6192 9506)

pensions@csc.gov.au

PSSap

Contact PSSap

PSSap, Locked Bag 20117, Melbourne, VIC 3001

8:30 am to 6 pm (AEST), Monday to Friday.

Phone: 1300 725 171 (+61 2 4209 5403)

Fax: 1300 364 144 (+61 2 4277 1086)

members@pssap.com.au

 

Retirement income

CSCri

Contact CSCri

CSCri, Locked Bag 20115, Melbourne, VIC 3001

8:30 am to 6 pm (AEST), Monday to Friday

Phone: 1300 736 096 (+61 2 4209 5402)

Fax: 1300 304 241 (+61 2 4277 1085)

members@cscri.com.au

Acknowledgement of country

CSC acknowledges the traditional owners and custodians of country throughout Australia and their continuing connection to land, waters and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.