Contact us
There are many ways for you to get in contact with us. Find our details below to get the right service for you.
Our frequently asked questions may help you
Contact ADF Super
ADF Super, Locked Bag 20116, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4277 1083)
Contact ADF Cover
ADF Cover, GPO Box 2252, Canberra ACT 2601
Phone: 1300 001 977 (+61 2 6192 9505)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Note
We’re transitioning to an improved ADF Health and Claims experience. This may result in claim processing delays. Thank you for your patience during this time.
Visit our shop front
Our shopfront remains closed to the public at this time due to construction.
However, customers are welcome to attend between 9am and 5pm Monday to Friday to drop off forms as needed.
CSC shopfront: 7 London Circuit, Canberra ACT (Please see the map below)
Submit forms and applications
Request information on behalf of a member
From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member.
If you are a third-party advisor, please see our Access to information page for details about how to request information on behalf of a member.
If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au
If you are requesting information on behalf of a MSBS or DFRDB member, you can email FinancialPlannerRequests.ADF@csc.gov.au
Notify CSC of the death of a member
Make a freedom of information (FOI) request
You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.
You can find more information on our website about your scheme, forms & publications and how to submit an FOI request.
Make a complaint
ADF Cover
For complaints about ADF Cover, please use the details below:
| Phone | 1300 033 732 |
| customer.care@csc.gov.au | |
| Fax | (02) 6275 7010 |
| Post | ADFCover Customer Care Officer, GPO Box 2252, Canberra ACT 2601 |
If you are still not satisfied
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
| Phone | 1800 931 678 (free call) |
| info@afca.org.au | |
| Web | www.afca.org.au |
| Post | Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 |
Report fraud
If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au
Please note you are under no obligation to provide your name when giving us this information.
Media
Contact details for our funds
Not sure which scheme to contact? For an overview of our schemes, take a look at our funds and products.
ADF funds
DFRDB
Contact DFRDB
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 001 677 (+61 2 6192 9504)
members.adf@contact.csc.gov.au
PENSIONERS
MilitarySuper (MSBS)
Contact MilitarySuper
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 006 727 (+61 2 6192 9502)
members.adf@contact.csc.gov.au
PENSIONERS
ADF Super
Contact ADF Super
ADF Super, Locked Bag 20116, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4277 1083)
Contact ADF Cover
ADF Cover, GPO Box 2252, Canberra ACT 2601
Phone: 1300 001 977 (+61 2 6192 9505)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Government funds
CSS
Contact CSS
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 000 277 (+61 2 6192 9501)
members.aps@contact.csc.gov.au
PENSIONERS
PSS
Contact PSS
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 000 377 (+61 2 6192 9503)
members.aps@contact.csc.gov.au
PENSIONERS
PSSap
Contact PSSap
PSSap, Locked Bag 20117, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday.
Phone: 1300 725 171 (+61 2 4209 5403)
Fax: 1300 364 144 (+61 2 4277 1086)
Retirement income
CSCri
Contact CSCri
CSCri, Locked Bag 20115, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 736 096 (+61 2 4209 5402)
Fax: 1300 304 241 (+61 2 4277 1085)
Acknowledgement of country
CSC acknowledges the traditional owners and custodians of country throughout Australia and their continuing connection to land, waters and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.