AIA Vitality Starter

To be an AIA Vitality Starter member, you must:

• ordinarily reside in Australia;
• provide a valid and unique email address and contact phone number;
• be at least 18 years old;
• be an individual and not a company or trust; and
• be insured under an eligible insurance policy (i.e. a PSSap member with lifePLUS cover or an ADF Super member with lifePLUS Protect); or be an eligible person associated with the holder of an eligible insurance policy (for example, an employee of an employer, or member of a superannuation fund, that has taken out an eligible insurance policy) as determined by us; and
• meet any other eligibility criteria or conditions described as part of your application process.

AIA Vitality Starter is a personalised, science-backed health and wellbeing program supporting and rewarding your healthier choices every day. By actively engaging in the program, you’ll unlock real financial benefits and rewards.

Once you activate your AIA Vitality Starter account and download the AIA Vitality app, you can earn points in so many ways as you get to know and improve your health.

These range from AIA Vitality age assessments, health checks and vaccinations, physical activity and many other activities you can track. Learn more.

If you have AIA Vitality through your eligible AIA Australia insurance policy, you can link your memberships so you can keep your current benefits, points and status.

You either have insurance or could be eligible to hold insurance as a CSC member. We’re letting members know about the benefits of AIA Vitality Starter.

AIA Vitality Starter is included in your insurance through CSC super. There is no additional cost.

Yes, you can access AIA Vitality Starter if you’re a PSSap member with lifePLUS cover or a ADF Super member with lifePLUS Protect.

If you are a PSSap member with lifePLUS cover or an ADF Super member with lifePLUS Protect, you can access AIA Vitality Starter.

To check and manage your insurance, log in to CSC Navigator.

It’s an after-tax contribution. If you’re unsure how this contribution might affect your personal tax position and contribution cap limits, you should speak to a tax professional or financial adviser. For more information read Tax and your super or visit the Australian Taxation Office (ATO).

If your account is inactive (has not had any money added via contributions or rollover) for 16 consecutive months, the law requires that your insurance cover must be cancelled. Your account will be considered active if we receive a contribution or other amount to your account, this includes the Active Benefits rewards as a super contribution.

It’s important that you are aware that when your account is active, insurance cover will continue as long as there’s enough in your PSSap account to pay for insurance premium deductions. If your account is not receiving any other regular additional contributions, including any from you or from an employer, this may reduce the amount of super that is available when you retire. AIA Vitality Starter is available to eligible insured CSC members.

To review your insurance, log into CSC Navigator.

AIA Vitality follows strict data security standards. Full details are available on the AIA Vitality and your data page.

Your personal identifiable information is stored in secure AIA Australia data centres in Australia. Non-personal identifiable information such as your points balance or fitness and physical activity details may be stored in the US and/or Hong Kong.
When you choose to pair a fitness device or app with your AIA Vitality Starter membership, you can manage how this information is shared with AIA Australia. You must share the data with AIA Australia to earn points for AIA Vitality Starter activities.
Full details are available on the AIA Vitality and your data page

If you apply for new cover or to increase your existing cover in the future, a full insurance application process will apply as part of the usual CSC process. You’ll have a duty to tell the insurer (AIA Australia Limited) anything you know that could affect the insurer’s decision to insure you and on what terms. This outcome could result in you being declined or being offered insurance on modified terms and conditions.
No information from your AIA Vitality Starter membership will be connected to your CSC account.

No. For more information read Tax and your super or visit the Australian Taxation Office (ATO).

AIA Vitality Starter Active Benefit Rewards are not eligible for a government super co-contribution. For more information read Tax and your super or visit the Australian Taxation Office (ATO).  

AIA Vitality is the world’s largest health and wellbeing program. CSC brings AIA Vitality Starter to you through our partnership with AIA as our insurer.
CSC has chosen to partner with AIA due to their competitive and member focused insurance and wide range of additional product offerings such as: AIA Vitality Starter, My Psychologist, and health and wellness webinars.

There’s no catch. Improving the wellbeing of our members leads to better health outcomes and longer and more fulfilling retirements. It may also potentially lead to fewer insurance claims which can help keep insurance premiums more affordable to members.

No, AIA Vitality Starter is only available through the app as the program relies on real time activity tracking from mobile devices. Download the AIA Vitality app from the App Store or Google Play.

You can still earn points and Active Benefits rewards for physical activity, including gym sessions and walking, via a fitness device linked to AIA Vitality Starter. You can also earn points through telehealth assessments or face-to-face visits with a GP.

If your insurance cover is cancelled by you (the member) or CSC (under rules), you’ll lose access to AIA Vitality through CSC and your ability to contribute Active Benefits rewards. You’ll be offered alternative channels directly through AIA to keep Vitality.