Future-fitting your experience: limited-service period
CSC is upgrading its IT systems to improve speed, reliability and future features for customers. During this time, some services will be paused.
Update: CSC’s limited service period (13–26 February 2026) has ended. All transactions have resumed and CSC Navigator is back online.
Contribution processing is underway, so some recent contributions may not yet be visible. Account balances will refresh once processing is complete.
CSC services have resumed following the recent upgrade, with teams working through remaining requests. While performance is improving, some requests may still take longer than usual to process.
CSC is prioritising critical payments, including retirement benefits and cases involving financial hardship.
Latest updates
-
15 April 2026
Some services and transactions are taking a bit longer than usual as we work through a backlog of requests from the Limited Service Period. We expect processing timeframes to return to normal by the end of May.
Critical payments, including cases involving financial hardship are being prioritised. -
10 April 2026
Contribution processing resumed, some balances may not yet reflect recent activity while processing is completed.
-
26 February 2026
Limited service period concluded, core services progressively restored.
Which members are affected?
Defined Contribution schemes — PSSap, CSCri, ADF Super — are affected. Transactions will pause and CSC Navigator will be unavailable for these accounts during 13–26 Feb.
Defined Benefit schemes (PSS, CSS, MSBS, DFRDB) are not affected, and members can continue to access CSC Navigator. Some CSC Navigator features will be temporarily unavailable for members with an ancillary account.
At a glance: what the limited-service period means for you
| ADF Super and PSSap accounts | CSCri accounts | PSS, CSS, MSBS, DFRDB accounts | |
|---|---|---|---|
| View account balances, insurance dashboards, or transaction history in CSC Navigator |  |
|
 |
| Make investment switches or track investment performance | |
|
* |
| Lodge or update digital applications, including insurance claims or beneficiary updates | By phone or email only | By phone or email only | |
| Update contact or bank account details | |
|
** |
| View or download personal documents in CSC Navigator | |
|
|
*subject to scheme rules. **DB members with an ancillary account will need to contact CSC to make these updates.
CSC Navigator will be back online after the limited-service period ends on 26 February 2026.
In the meantime, our Customer Service Team remains available to support you and your family by phone or email.
For more information, refer to our Significant Event Notice.
Account transactions prior to 13 February 2026
If you wish to update or transact on your account before the limited-service period between 13 and 26 February 2026, your request must be received by:
- 5 February 2026 for changes to insurance
- 10 February 2026 for investment switches or any changes made via paper form
- 11 February 2026 for all other account changes in CSC Navigator
Forms received during the limited-service period will be processed after the limited-service period ends.
CSCri regular pension payments
Your pension payment will be temporarily brought forward.
If you are due a payment between 13 – 26 February 2026, your payment that would usually be made during this time will be paid instead on 11 February 2026.
To check your pension payment frequency before the limited-service period begins, log in to CSC Navigator.
Your pension payments will resume as usual after the limited-service period ends.
FAQ
What is CSC doing during the limited-service period?
From 13 to 26 February 2026, we will be upgrading our IT systems (responsible for the administration of our Defined Contribution schemes – PSSap, ADF Super and CSCri) to bring several legacy administration platforms together into one modern, streamlined platform. This long-term investment means you will get:
- A smoother, more personalised experience with faster responses and services tailored to your needs.
- Smarter, data-driven interactions – helping you make more informed decisions about your super.
- Simpler processes across all touchpoints so it’s easier to manage your account, whenever you need to.
Behind the scenes, greater automation, better processes and stronger system integration will allow us to support you more efficiently, so you can spend less time on administration and more time focusing on your goals.
I have a Defined Benefit membership; how will I be impacted?
Defined Benefit schemes (PSS, CSS, MSBS, DFRDB) are not affected, and members can continue to access CSC Navigator during the limited-service period. Some CSC Navigator features will be temporarily unavailable for members with an ancillary account – please reach out to CSC direct if you need to update your Defined Benefit account details.
This communication is very early – will we get reminders closer to the date?
Yes, we do intend to send out more communications to our members. We just wanted to be sure you are aware well in advance.
You can expect the following:
- A reminder email at the end of January*
- Updates on our website
- Updates when logging into Navigator
- Updates via our telephony system.
- Social media communications
- Targeted communications to our certain member cohorts ie. Members going through insurance claims
*Have we got a current email address for you? If not, please reach out to CSC or send us a Change of personal details form.
We have also provided communications to our employer group.
Payments & Transactions
I have a CSCri pension due to be paid during the limited-service period, will I get paid?
Yes, but your pension payment will be brought forward to Wednesday 11 February 2026.
Depending on your CSCri pension frequency, your pension will be affected in the following way:
|
CSCri Pension Frequency: |
For Payments Due: |
Actual Date to be Paid: |
Next CSCri Pension: |
|
Fortnightly |
19 February |
11 February |
5 March 2026 |
|
Monthly |
20* February |
11 February |
20* March 2026 |
|
Quarterly |
20* February |
11 February |
21 May 2026 |
|
Bi-annually |
20* February |
11 February |
21 August 2026 |
|
Yearly |
20* February |
11 February |
21 February 2027 |
*Monthly, Quarterly, Bi-annually and Yearly pensions are always paid on the 21st of the month, unless it falls on a non-business day. As the 21st of the month is a Saturday in February and March 2026, your pension will be brought forward to the business day before.
To check your pension payment frequency before the limited-service period, log in to CSC Navigator.
I have an ADF Cover Invalidity Pension, are my pension payments affected?
No, ADF Cover is not impacted by this limited-service period.
I have initiated a rollover into my account during the limited-service period. Will this be accepted?
Yes, it will be received but won’t be processed until after the limited-service period. CSC will queue requests received during this time and recommence processing after 26 February.
What if I need to withdraw funds from my CSC account during this period?
Withdrawals from your account and rollovers to other super funds may be delayed if the request is received during the limited-service period. These will be processed as soon as possible after the limited-service period.
If I need money urgently during the limited-service period, is there any way to access it?
Yes, where we have members that meet a required condition of release and urgently need a payment made, CSC will have the ability to make that payment.
If you need an urgent payment from your account – for example, to assist in purchasing a property or if you’re experiencing financial hardship – please contact us for support.
Personal information & account updates
Can I update my address or other contact details?
No, updates to your personal details are temporarily paused between 13 February and 26 February. CSC will queue requests received during this time and recommence processing after 26 February.
Can I change my beneficiary nominations during the upgrade?
No, you won’t be able to update beneficiaries between 13 February and 26 February.
I have a binding beneficiary nomination, does my beneficiary nomination remain binding?
Yes, if your binding beneficiary nomination is valid and not due to expire during the limited-service period, it will stay valid and binding throughout the upgrade.
I am a new PSSap or ADF Super member, when can I expect my Welcome Pack?
Welcome to the CSC, we’re delighted to have you join us.
All new starters that have commenced during the limited-services period will be set up after this period and Welcome Packs will be sent out to you soon after this.
These packs will include details of all our products and services including insurance arrangements (where applicable), investment options, beneficiary information and the Product Disclosure Statement.
All due dates for changes to automatic insurance arrangements will be from the date of your Welcome pack, not your start date, so you have the appropriate timeframes to make any decisions.
My ATO record is changing to use my CSC member number, do I need to do anything in my myGov account?
As part of this transition, your ATO record will be updated to use your PSSap or ADF Super member number This will help make your super records simpler. You’ll notice this in your myGov account after the limited-service period but you don’t have to do anything.
Will I need to re-register or update my login for CSC Navigator after 26 February?
After 26 February, you will be able to log into CSC Navigator as you normally would.
Could the timing of the limited-service period change?
CSC has planned out the limited-service period in detail but is ready to respond if anything changes. Should the dates change, we will contact you directly using the most recent details you’ve provided.
If you’re not sure your details are up to date, log in to CSC Navigator to check before 11 February 2026.
Updates will also be provided on this webpage.
I’m about to retire, how can I start a CSCri pension?
You may submit your application to initiate your pension and specify your final working day. Please note that if this date falls between 13 February and 26 February, processing will be temporarily suspended and will resume thereafter. We recommend reviewing your options to ensure a smooth start to your retirement. For further assistance, please contact us to discuss how we can best support you.
Will I need to update my third-party or adviser authority?
No, we will ensure your account is up to date with any existing valid Third Party Authority (TPA) previously supplied.
Investments, switches and contributions
How will you make sure my investments and data are safe during the transition
Protecting you is our top priority.
Rest assured, our IT systems will remain secure during the changeover period. We’ll continue to prioritise the security and privacy of your personal information to safeguard your investments and data.
Find out more about how we protect you at Cyber security.
What is the last date I can make an investment switch before the limited-service period begins?
If you want to make an investment switch before the limited-service period, this must be completed in CSC Navigator or the form received by us by 2pm (AEDT) on 10 February 2026.
Will contributions still reach CSC during the limited service-period, and if so, when will they show up in my account?
Yes, contributions – including contributions received from you, your employer or any rollovers or transfers received – will still reach CSC during the limited-service period. We’ll be unable to allocate contributions to your account during this time, but they will be processed as soon as possible after the limited-service period ends.
Will my super still earn returns during the limited-service period?
Yes, your invested super will continue to earn returns in your chosen investment option.
However, if a transaction comes in during the limited-service period, it won’t be processed right away. CSC will handle it after the limited-service period ends, using the price on the day it is processed. That’s when your money starts earning returns.
CSC knows delays can affect your investment returns. So if delays materially impact your returns, CSC will compensate you based on these rules:
- 30 basis points (or 0.30%) for non-cash options
- 5 basis points (or 0.05%) for cash options
Insurance and claims
Will my insurance be impacted during this period?
There are some impacts to insurance transactions but, don’t worry, your insurance cover will remain active.
You won’t be able to apply for, increase, decrease or cancel your cover during this time.
To make any changes to your insurance cover you need to do this by 5 February 2026 via CSC Navigator.
If I need to make a new insurance claim or update my existing claim during the limited-service period, what’s the process?
For new claims, please contact the Customer Service Team to notify us of your intent to make a claim.
For existing claims, we’ll accept any outstanding evidence for in-progress claims via email or post.
Will current insurance payments be impacted?
If you’re currently receiving Income Protection payments directly into your bank account, these will continue as usual. There may be a delay in the super contribution component of your claim during the limited-service period.
Insurance claim lump sum payments will be allocated to your account as soon as possible after the limited-service period. However, there may be a short delay.
All outstanding claims will be made a priority after the limited-service period.
If you’re experiencing financial hardship for any reason, please contact us for support.
Will my premiums still be deducted as usual?
Yes. Premium payments will be deducted as usual at the end of the month.
New contact details for PSSap, ADF Super and CSCri
Some of our contact details are changing. Our email address will change to:
-
PSSap
-
ADFSuper
-
CSCri
All emails sent to our old address will be redirected to these new ones for the time being, so don’t worry if you forget. Once that redirection finishes in the future, a bounce back email will be sent to inform members of our updated contact details.
Our postal address will change on 13 February
If you need to contact us by mail after this date, please use the following address:
GPO Box 2252
Canberra ACT 2601
If you’ve already sent something to our old address, that’s okay – your mail will be redirected, so we’ll still receive it.
Our phone numbers are not changing, so you can continue to use our existing numbers:
- PSSap – 1300 725 171
- ADF Super – 1300 203 439
- CSCri – 1300 736 096
What's next
In readiness for this limited-services period, please remember:
-
Check you details online before 11 February 2026
-
Complete any insurance changes if required by 5 February 2026
-
Ensure any investments switches are completed before 10 February 2026
-
For our CSCri pensioners - Plan for your pension payment on 11 February 2026
Download
Significant Event Notice: Limited Service Period
For members with a Defined Benefit and Defined Contribution account
Significant Event Notice: Limited Service Period
For members with a Retirement Income and Defined Benefit account and Defined Contribution account.
Significant Event Notice: Limited Service Period
For members with a Defined Contribution account.
Significant Event Notice: Limited Service Period
For members with a Defined Contribution and Retirement Income account
Significant Event Notice: Limited Service Period
For members with a Defined Benefit and Retirement Income account.
Significant Event Notice: Limited Service Period
For members with a Defined Benefit and Retirement Income account.