Contact us
Here are the different ways you can contact us to get the help you need.
Please note CSC does not condone nor accept aggression or abuse towards our staff; we support our members and staff in a compassionate and professional environment.
Our frequently asked questions may help you
Please note
We are experiencing a high volume of calls regarding overpaid and underpaid member contributions. If you have received correspondence about your PSS member contributions, please email us using the details below and we will respond as soon as we can.
Contact ADF Super
Address: ADF Super, Locked Bag 20116, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4277 1083)
Email: members@adfsuper.gov.au
Contact ADF Cover
Address: ADF Cover, GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 001 977 (+61 2 6214 4902)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Note
We’re transitioning to an improved ADF Health and Claims experience. This may result in claim processing delays. Thank you for your patience during this time.
Visit the CSC Shopfront
Our concierge service is available through booking only—we support flexible and remote working arrangements, meaning that we need to plan this face-to-face resourcing need ahead of time.
These bookings can be made by telephone. Our phone lines are still open, and we still have staff available to help over email.
Submit forms and applications
Request information on behalf of a member
From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member.
If you are a third-party advisor, please see our Access to information page for details about how to request information on behalf of a member.
If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au
If you are requesting information on behalf of a MSBS or DFRDB member, you can email FinancialPlannerRequests.ADF@csc.gov.au
Notify CSC of the death of a member
If you’re a family member or representative of a CSC member or pensioner who has passed away, you should get in touch to let us know as soon as you're able.
If you're ready to let us know, please give us a call (+61 2 6214 4912) and one of our dedicated case managers will talk you through the next steps.
Or, you can let us know via our online form.
Please use this form if the customer was a MilitarySuper, DFRDB, PSS, CSS, ADF Cover, 1922 or PNG member, or if you don't know their scheme.
Please use this form if the customer was a PSSap, ADF Super or CSCri member.
Make a freedom of information (FOI) request
You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.
You can find more information on our website about your scheme, forms & publications and how to submit an FOI request.
Make a complaint
Our preferred method of lodging a complaint is via our feedback form. Alternatively, you can contact us on 1300 033 732 or customer.care@csc.gov.au if you are unable to complete the form.
To find more information about making a complaint, please refer to CSC's complaints policy.
ADF Cover
For complaints about ADF Cover, please use the details below:
| Phone | 1300 033 732 |
| customer.care@csc.gov.au | |
| Fax | (02) 6275 7010 |
| Post | ADFCover Customer Care Officer, GPO Box 2252, Canberra ACT 2601 |
If you are still not satisfied
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
| Phone | 1800 931 678 (free call) |
| info@afca.org.au | |
| Web | www.afca.org.au |
| Post | Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 |
Report fraud
If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au
Please note you are under no obligation to provide your name when giving us this information.
Media
Investor relations
Queries from investee companies, please contact InvestorRelations@csc.gov.au.
Contact details for our funds
Not sure which scheme to contact? For an overview of our schemes, take a look at our funds and products.
ADF funds
DFRDB
Contact DFRDB
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
Phone: 1300 001 677 (+61 2 6214 4906)
Email: members.adf@contact.csc.gov.au
PENSIONERS
Phone: 1300 001 877 (+61 2 6214 4908)
Email: pensions@contact.csc.gov.au
MilitarySuper (MSBS)
Contact MilitarySuper
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
Phone: 1300 006 727 (+61 2 6214 4904)
Email: members.adf@contact.csc.gov.au
PENSIONERS
Phone: 1300 001 877 (+61 2 6214 4908)
Email: pensions@contact.csc.gov.au
ADF Super
Contact ADF Super
Address: ADF Super, Locked Bag 20116, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4277 1083)
Email: members@adfsuper.gov.au
Contact ADF Cover
Address: ADF Cover, GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 001 977 (+61 2 6214 4902)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Not sure which ADF fund to contact?
If you're unsure of your fund, perhaps you remember when you joined the Defence Force? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started with the ADF.
| Super fund | Opened | Closed |
|---|---|---|
| ADF Super | 1 July 2016 | Open |
| MilitarySuper | 1 October 1991 | 30 June 2016 |
| DFRDB – Defence Forces Retirement and Death Benefits | 1 October 1973 | 30 September 1991 |
| DFRB – Defence Forces Retirement Benefits | 1948 | 30 September 1973 |
Government funds
CSS and the Pension Scheme (1922 scheme)
Contact CSS and the Pension Scheme (1922 scheme)
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
Phone: 1300 000 277 (+61 2 6214 4901)
Email: members.aps@contact.csc.gov.au
PENSIONERS
Phone: 1300 001 777 (+61 2 6214 4907)
Email: pensions@contact.csc.gov.au
PSS
Contact PSS
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
Phone: 1300 000 377 (+61 2 6214 4905)
Email: members.aps@contact.csc.gov.au
PENSIONERS
Phone: 1300 001 777 (+61 2 6214 4907)
Email: pensions@contact.csc.gov.au
PSSap
Contact PSSap
Address: PSSap, Locked Bag 20117, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday.
Phone: 1300 725 171 (+61 2 4209 5403)
Fax: 1300 364 144 (+61 2 4277 1086)
Email: members@pssap.com.au
Not sure which Government fund to contact?
If you're unsure of your fund, perhaps you remember when you joined the Public Service? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started working in the Government.
| Super fund | Opened | Closed |
|---|---|---|
| PSSap – Public Sector Superannuation Accumulation Plan | 1 July 2005 | Open |
| PSS – Public Sector Superannuation | 1 July 1990 | 30 June 2005 |
| CSS – Commonwealth Superannuation Scheme | 1 July 1976 | 1 July 1990 |
| PNG: Papua New Guinea Superannuation Fund | 1951 | 30 June 1976 |
| The Pension Scheme (1922 scheme) | 1922 | 1 July 1976 |
Retirement income
CSCri
Contact CSCri
Address: CSCri, Locked Bag 20115, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 736 096 (+61 2 4209 5402)
Fax: 1300 304 241 (+61 2 4277 1085)
Email: members@cscri.com.au
Acknowledgement of country
CSC acknowledges the traditional owners and custodians of country throughout Australia and their continuing connection to land, waters and community. We pay our respect to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.