Contact us
There are many ways for you to get in contact with us. Find our details below to get the right service for you.
Our frequently asked questions may help you
Providing your feedback
We have recently engaged an external provider, Customer Service Benchmarking Australia (CSBA), to conduct research to understand how customers feel about CSC. You may receive a call or an email from CSBA asking about your experience. We appreciate you taking the time to provide your feedback.
Contact ADF Super
ADF Super, Locked Bag 20116, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4253 6125)
Contact ADF Cover
ADF Cover, GPO Box 2252, Canberra ACT 2601
Phone: 1300 001 977 (+61 2 6192 9505)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Visiting our shopfront
Our shopfront remains closed to the public at this time.
However, customers are welcome to attend between 9 am and 5 pm Monday to Friday to drop off forms as needed.
CSC shopfront: 7 London Circuit, Canberra ACT
Tell CSC someone has passed away
Submitting forms and applications
Freedom of information request
You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.
You can find more information on our website about your scheme, forms & publications and how to submit an FOI request.
If you have a complaint
ADF Cover
For complaints about ADF Cover, please use the details below:
| Phone | 1300 033 732 |
| customer.care@csc.gov.au | |
| Fax | (02) 6275 7010 |
| Post | ADFCover Customer Care Officer, GPO Box 2252, Canberra ACT 2601 |
If you are still not satisfied
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
| Phone | 1800 931 678 (free call) |
| info@afca.org.au | |
| Web | www.afca.org.au |
| Post | Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 |
If you are a third party advisor
If you are a third party advisor, please see our Access to information page for details about how to request information on behalf of a member.
If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au
If you are requesting information on behalf of a MSBS or DFRDB member, you can email FinancialPlannerRequests.ADF@csc.gov.au
Fraud Reporting
If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au
Please note you are under no obligation to provide your name when giving us this information.
Contact details for all schemes
Not sure which scheme to contact? Take a look at our funds and products page for an overview of our schemes.
Our Funds and Products
Contact ADF Super
ADF Super, Locked Bag 20116, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4253 6125)
Contact ADF Cover
ADF Cover, GPO Box 2252, Canberra ACT 2601
Phone: 1300 001 977 (+61 2 6192 9505)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Contact CSCri
CSCri, Locked Bag 20115, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday
Phone: 1300 736 096 (+61 2 4209 5402)
Fax: 1300 304 241 (+61 2 4253 6122)
Contact CSS
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 000 277 (+61 2 6192 9501)
PENSIONERS
Contact DFRDB
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 001 677 (+61 2 6192 9504)
PENSIONERS
Contact MilitarySuper
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 006 727 (+61 2 6192 9502)
members@enq.militarysuper.gov.au
PENSIONERS
Contact PSS
GPO Box 2252, Canberra ACT 2601
8:30 am to 5 pm (AEST), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS
1300 000 377 (+61 2 6192 9503)
PENSIONERS
Contact PSSap
PSSap, Locked Bag 20117, Melbourne, VIC 3001
8:30 am to 6 pm (AEST), Monday to Friday.
Phone: 1300 725 171 (+61 2 4209 5403)
Fax: 1300 364 144 (+61 2 4253 6122)