Contact us

Here are the different ways you can contact us to get the help you need.

Please note CSC does not condone nor accept aggression or abuse towards our staff; we support our members and staff in a compassionate and professional environment.

Our frequently asked questions may help you

Please note

We are experiencing a high volume of calls regarding overpaid and underpaid member contributions. If you have received correspondence about your PSS member contributions, please email us using the details below and we will respond as soon as we can.

Contact ADF Super

Address: ADF Super, Locked Bag 20116, Melbourne, VIC 3001

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Phone: 1300 203 439 (+61 2 4209 5401)

Fax: 1300 204 314 (+61 2 4277 1083)

Email: members@adfsuper.gov.au


Contact ADF Cover

Address: ADF Cover, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Phone: 1300 001 977 (+61 2 6214 4902

Fax: (02) 6275 7010 (+61 2 6275 7010)

Email: members.adf@contact.csc.gov.au

Note

We’re transitioning to an improved ADF Health and Claims experience. This may result in claim processing delays. Thank you for your patience during this time.

Visit the CSC Shopfront

Our concierge service is available by appointment only—this is to ensure we have the appropriate team member available to assist you on the day of your visit.
 
PSS, CSS, MSBS and DFRDB customers can call us to book a concierge appointment at our Canberra shopfront.
 
Please note, we do not have a concierge service available for our PSSap and ADF Super customers at this time, but we are planning to provide this service in the future. In the meantime, visit the Advice and resources section of our website to find out more about services exclusively offered to PSSap and ADF Super customers.

Submit forms and applications

Please email the completed form or application to formsandapplications@csc.gov.au

Request information on behalf of a member

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisers, accountants or legal representatives—may request information on behalf of a CSC member.

If you are a third-party adviser, please see our Access to information page for details about how to request information on behalf of a member.

Resources for advisers

If you are requesting information on behalf of a PSS or CSS member, please email FinancialPlannerRequests.CIV@csc.gov.au

If you are requesting information on behalf of a MSBS or DFRDB member, you can email FinancialPlannerRequests.ADF@csc.gov.au

Notify CSC of the death of a member

If you’re a family member or representative of a CSC member or pensioner who has passed away, you should get in touch to let us know as soon as you're able.

If you're ready to let us know, please give us a call (+61 2 6214 4912) and one of our dedicated case managers will talk you through the next steps.

Or, you can let us know via an online form.

MilitarySuper, DFRDB, PSS, CSS, ADF Cover, 1922 or PNG members

Please also use this form if you don't know their scheme.

Death notification form

PSSap, ADF Super or CSCri members

Death notification form

Make a freedom of information (FOI) request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

Make a complaint

Our preferred method of lodging a complaint is via our feedback form. Alternatively, you can contact us on 1300 033 732 or customer.care@csc.gov.au if you are unable to complete the form.

To find more information about making a complaint, please refer to CSC's complaints policy.

ADF Cover

For complaints about ADF Cover, please use the details below:

Phone 1300 033 732
Email customer.care@csc.gov.au
Fax (02) 6275 7010
Post ADFCover Customer Care Officer,
GPO Box 2252,
Canberra ACT 2601

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Report fraud or account security concerns

At CSC, we take any potential threats to security seriously.

If you have noticed something on your account that doesn’t look right, or if you are aware of an incident or activity which you suspect is fraudulent, please call the CSC team who can investigate further.

To get in touch, see contact details for each of our funds. You can also email us at fraudreport@csc.gov.au.

Please note, you are under no obligation to provide your name when giving us this information.

Media

For media enquiries, please contact media@csc.gov.au.

Investor relations

Queries from investee companies, please contact InvestorRelations@csc.gov.au.

Contact details for our funds

Not sure which scheme to contact? For an overview of our schemes, take a look at our funds and products.

ADF funds

DFRDB

Contact DFRDB

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

Phone: 1300 001 677 (+61 2 6214 4906)

Email: members.adf@contact.csc.gov.au

PENSIONERS

Phone: 1300 001 877 (+61 2 6214 4908)

Email: pensions@contact.csc.gov.au

MilitarySuper (MSBS)

Contact MilitarySuper

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

Phone: 1300 006 727 (+61 2 6214 4904

Email: members.adf@contact.csc.gov.au

PENSIONERS

Phone: 1300 001 877 (+61 2 6214 4908

Email: pensions@contact.csc.gov.au

ADF Super

Contact ADF Super

Address: ADF Super, Locked Bag 20116, Melbourne, VIC 3001

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Phone: 1300 203 439 (+61 2 4209 5401)

Fax: 1300 204 314 (+61 2 4277 1083)

Email: members@adfsuper.gov.au


Contact ADF Cover

Address: ADF Cover, GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Phone: 1300 001 977 (+61 2 6214 4902

Fax: (02) 6275 7010 (+61 2 6275 7010)

Email: members.adf@contact.csc.gov.au

Not sure which ADF fund to contact?

If you're unsure of your fund, perhaps you remember when you joined the Defence Force? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started with the ADF.

Super fund Opened Closed
ADF Super 1 July 2016 Open
MilitarySuper 1 October 1991 30 June 2016
DFRDB – Defence Forces Retirement and Death Benefits 1 October 1973 30 September 1991
DFRB – Defence Forces Retirement Benefits 1948 30 September 1973

Government funds

CSS and the Pension Scheme (1922 scheme)

Contact CSS and the Pension Scheme (1922 scheme)

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

Phone: 1300 000 277 (+61 2 6214 4901

Email: members.aps@contact.csc.gov.au

PENSIONERS

Phone: 1300 001 777 (+61 2 6214 4907

Email: pensions@contact.csc.gov.au

PSS

Contact PSS

Address: GPO Box 2252, Canberra ACT 2601

Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.

Fax: (02) 6275 7010

MEMBERS

Phone: 1300 000 377 (+61 2 6214 4905

Email: members.aps@contact.csc.gov.au

PENSIONERS

Phone: 1300 001 777 (+61 2 6214 4907)

Email: pensions@contact.csc.gov.au

PSSap

Contact PSSap

Address: PSSap, Locked Bag 20117, Melbourne, VIC 3001

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday.

Phone: 1300 725 171 (+61 2 4209 5403)

Fax: 1300 364 144 (+61 2 4277 1086)

Email: members@pssap.com.au

 

Not sure which Government fund to contact?

If you're unsure of your fund, perhaps you remember when you joined the Public Service? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started working in the Government.

Super fund Opened Closed
PSSap – Public Sector Superannuation Accumulation Plan 1 July 2005 Open
PSS – Public Sector Superannuation 1 July 1990 30 June 2005
CSS – Commonwealth Superannuation Scheme 1 July 1976 1 July 1990
PNG: Papua New Guinea Superannuation Fund 1951 30 June 1976
The Pension Scheme (1922 scheme) 1922 1 July 1976

Retirement income

CSCri

Contact CSCri

Address: CSCri, Locked Bag 20115, Melbourne, VIC 3001

Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday

Phone: 1300 736 096 (+61 2 4209 5402)

Fax: 1300 304 241 (+61 2 4277 1085)

Email: members@cscri.com.au