Alert Annual member statements are on their way, check the schedule for when yours is due to be sent: Statement schedule

Contact us

Our phone lines are currently experiencing very high call volumes. If you are able to stay on the line, we will get to your call as soon as possible.

Our list of frequently asked questions may hold the answer you’re looking for.

CSS contact details

Operating hours: 9am to 5pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 000 277

Overseas: +61 2 6275 7000

Fax

(02) 6275 7010

Post

CSS, GPO Box 2252, Canberra, ACT, 2601

Email

Members@css.gov.au

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CSS contact details

Operating hours: 9am to 5pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 001 777

Overseas: +61 2 6275 7000

Fax

(02) 6275 7010

Post

CSS, GPO Box 2252, Canberra, ACT, 2601

Email

Pensions@css.gov.au

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More information

Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

If you have a complaint

Phone 1300 033 732
Email customercare@csc.gov.au
Fax (02) 6275 7010
Post CSS Customer Care Officer,
GPO Box 2252,
Canberra ACT 2601

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with CSC’s response or CSC cannot resolve your situation within 90 days.

Phone1300 884 114
Email info@sct.gov.au
Web www.sct.gov.au
Fax (03) 8635 5588
Post Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001

Webmaster feedback and suggestions

CSC welcomes your feedback; this website is designed to help you make sense of your CSC scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email customercommunications@csc.gov.au

Fraud Reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.

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