Alert January 2019 CPI details now available through Online Services. Have your membership number ready and make sure you include the two letters of your scheme at the end of it. Login

Contact us

There are many ways for you to get in contact with us. Find our details below to get the right service for you.

Our list of frequently asked questions may hold the answer you’re looking for.

CSS contact details

Operating hours: 9am to 5pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 000 277

Overseas: +61 2 6275 7000

Fax

(02) 6275 7010

Post

CSS,
GPO Box 2252,
Canberra, ACT, 2601

Email

Members@css.gov.au

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CSS contact details

Operating hours: 9am to 5pm (EST), Monday to Friday (except for ACT public holidays).

Phone

Local: 1300 001 777

Overseas: +61 2 6275 7000

Fax

(02) 6275 7010

Post

CSS,
GPO Box 2252,
Canberra, ACT, 2601

Email

Pensions@css.gov.au

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More information

Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

If you have a complaint

Phone 1300 033 732
Email customercare@csc.gov.au
Fax (02) 6275 7010
Post CSS Customer Care Officer,
GPO Box 2252,
Canberra ACT 2601

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Webmaster feedback and suggestions

CSC welcomes your feedback; this website is designed to help you make sense of your CSC scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email customercommunications@csc.gov.au

Fraud Reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.

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