Alert Annual member statements are on their way, check the schedule for when yours is due to be sent: Statement schedule

Frequently asked questions

Here we have provided answers to the most commonly asked questions about the new csc.gov.au.

If you have a question or comment about our new website that is not listed here, please email us to let us know. 

 I am having trouble logging into my account, has something changed?

When you log into your account, make sure that your scheme is selected and showing correctly in the top navigation bar.

Your login page may have two login options—one for members, and one for pensioners—so make sure you’re clicking the right button. 

If you are in receipt of a pension, make sure your membership number is followed by the two letters of your scheme. For example; 71234567PS for PSS pensioners, or N11111DF for DFRDB pensioners.

How can I change my PAYG tax contribution?

Pensioners wishing to change their PAYG tax can email a request to their relevant scheme (as listed below) that advises the new tax amount to be deducted each fortnight, either as a percentage or as a dollar amount.

When will my annual member statement be available? 

  • For our PSS, CSS, DFRDB and MilitarySuper members, electronic statements will be sent out in the first week of August, and the mail run will begin in the last week of August.
  • For our CSCri members, electronic and mail statements will be sent out in the second last week of August.
  • For our PSSap members, electronic and mail statements will be sent out in the last week of August.
  • For our ADF Super members, electronic and mail statements will be sent out in the first week of September.

If you have chosen to receive your annual member statement electronically, you will get an email letting you know that your statement is ready to view in your member online services.

Where can I find your ABN?

Easy! Just scroll down. CSC's ABN and all of our scheme ABNs are listed at the bottom of our webpages. 

Where can I find the i-estimator tool?

For PSS, CSS, Military Super and DFRDB schemes, the i-estimator can be found in your member online services.

How can I make an appointment to see a financial planner?

Call us at 1300 277 777 and we’ll ask you a few questions to pinpoint exactly what kind of advice you need, and schedule a face to face or telephone appointment with one of our authorised financial planners.

What do I do if I can’t remember my AGS number, or my Service number?

Your AGS number can be found on your last payslip, annual super statement or payment split notice (if you are an associate member through a family law settlement). Your Service number is your service prefix (A, N, R) followed by your PM Key.

How do I return a completed form?

All of our forms should have lodgement advice on them—usually on the back page. If you come across a form that does not have instructions on how to submit, please let us know the exact form you are using by emailing customer.communications@csc.gov.au

What is the difference between a form and a factsheet?

form is the way we gather information from you, a factsheet is the way we get information to you.  You can find forms and factsheets under the ‘advice and resources menu’. If you’re after a factsheet, make sure you click the ‘factsheets’ tab on the ‘factsheets and publications’ page.

You will need to select your scheme from the drop down menu of scheme options to see forms and factsheets that are relevant to you.

Why is there no tax offset amount showing on my 2018 PAYG payment summary?

For the 2017-18 financial year, the Australian Taxation Office (ATO) has made some changes to what is reported on PAYG summaries—these changes apply to all superannuation funds, including CSC. We have published a news article explaining this in more detail.

How can I update my personal details?

You can update your contact details through Member or Pensioner Services Online. 

When will my pension income be pre-filled in my tax return form?

All CSC scheme data has been submitted to ATO for processing. The ATO website mentions that pre-fill is usually available around mid-August. More information is available at: www.ato.gov.au/Individuals/Lodging-your-tax-return/In-detail/Pre-fill-availability/

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