Temporary early access to your super

We’re committed to assisting any customer experiencing financial hardship, particularly during this difficult period.

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The Government allowed eligible individuals who were financially impacted by COVID-19 to access their super early until 31 December 2020.

If you have already lodged an application under COVID-19 early release

Applications for the 2020-21 financial year closed on 31 December 2020. You can use myGov to keep track of the status of your application with the ATO.

Once we receive advice from the ATO, which may take up to 4 business days, we will arrange payment to your nominated bank account as soon as possible, but within 5 business days. It may then take a further day or two for the amount to show in your bank account balance. In some cases, we may require further information from you before we can make payment, in which case we will contact you directly. Please make sure your contact details are up to date via online services.

Other financial support

You may be eligible to apply for early release of your super for other reasons, such as severe financial hardship or compassionate grounds. 

You may also be able to access financial support from the Government through income and household support payments. Some places with helpful information about this are:

moneysmart.gov.au – COVID-19 Financial Assistance
treasury.gov.au – Coronavirus support for individuals and households
serviceaustralia.gov.au – Coronavirus Financial support 

If you require further support in assessing your options, you can schedule a 15 minute phone session with one of our specialists here.

You can also make an appointment to speak to a Financial Counsellor or Financial Information Service Officer.

Further support

Financial Hardship Support Pack

Additional support for those in financial hardship

PDF, 335KB

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