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Questions and answers about our new website

Here we have provided answers to the most commonly asked questions about the new csc.gov.au.

If you have a question or comment about our new website that is not listed here, please send it through using the contact us form.

 I am having trouble logging into my account, has something changed?

Unfortunately, we’ve had some teething problems when members select their scheme on our new website. When you log into your account, make sure that your scheme is selected and showing correctly in the top navigation bar.

Your login page may have two login options—one for members, and one for pensioners—so make sure you’re clicking the right button. If you’re a pensioner, your login will display at the top of the page, but members may have to scroll down the page to see the members’ login button.

If you are in receipt of a pension, make sure your membership number is followed by the two letters of your scheme. For example; 71234567PS for PSS pensioners, or N11111DF for DFRDB pensioners.

When will my annual member statement be available? 

  • For our PSS, CSS, DFRDB and MilitarySuper members, electronic statements will be sent out in the first week of August, and the mail run will begin in the last week of August.
  • For our CSCri members, electronic and mail statements will be sent out in the second last week of August.
  • For our PSSap members, electronic and mail statements will be sent out in the last week of August.
  • For our ADF Super members, electronic and mail statements will be sent out in the first week of September.

If you have chosen to receive your annual member statement electronically, you will get an email letting you know that your statement is ready to view in your member online services.

Where can I find the i-estimator tool?

For PSS, CSS, Military Super and DFRDB schemes, the i-estimator can be found in your member online services.

How do I return a completed form?

All of our forms should have lodgement advice on them—usually on the back page. If you come across a form that does not have instructions on how to submit, please let us know the exact form you are using by emailing customer.communications@csc.gov.au

What is the difference between a form and a factsheet?

A form is the way we gather information from you, a factsheet is the way we get information to you.  You can find forms and factsheets under the ‘advice and resources menu’. If you’re after a factsheet, make sure you click the ‘factsheets’ tab on the ‘factsheets and publications’ page.

You will need to select your scheme from the drop down menu of scheme options to see forms and factsheets that are relevant to you.

Why does my 2018 PAYG Payment summary look different?

For the 2017-18 financial year, the Australian Taxation Office (ATO) has made some changes to what is reported on PAYG summaries—these changes apply to all superannuation funds, including CSC. We have published a news article explaining this in more detail.

How can I update my personal details?

You can update your contact details through our contact form.  Just make sure you select ‘Updating personal information’ as your type of enquiry.   

Alternatively, you can update your contact details through Member or Pensioner Services Online. 

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