Alert Our thoughts are with our customers who are currently impacted by bushfires. If you’ve been affected by natural disasters, you can contact us for help with proving your identity, processing claims, or for information about your super. Contact us

Bushfire Support

While people and communities are impacted by bushfires and extreme weather conditions across Australia, we’ve pulled together information we think might be useful at this time.

09 Jan 2020

Like most people, we are shocked and awed by the level of destruction this country has experienced over the past few months. We are humbled by the actions of the heroes that have stepped up to defend the people and lands of Australia, and forever grateful to them for putting themselves on the frontlines of these devastating fires.

And, like most people, we want to do everything we can to help.

Customers who need ID

If you have lost access to important documents—such as papers you need to prove your identity—please give us a call as we may have copies attached to your records.

Contacting CSC by post

Some Australia Post operations have been impacted across the ACT, SA, WA, Victoria and NSW.

During this time, if you’re able, please either call or email us, rather than send correspondence by post.

Financial Hardship support—early access to super

Accessing superannuation early should be considered after exploring other forms of financial support for victims of disasters. There may be significant implications for people who access their super early.

Because super has been designed for a very specific purpose (i.e. to provide income for you when you retire), there are very specific rules about when it can be accessed. Visit our ‘Early access to super’ page to find out more about how these rules might apply to your circumstances. Or, you can contact our loss and hardship support team at LHS@csc.gov.au

Please carefully consider your options before applying for early release. 

Insurance for Reservists called to assist in bushfire recovery

Our insurer, AIA has been reviewing their position following the announcement of the Commonwealth Government’s decision to call up ADF Reservists to aid in the bushfire recovery, in particular the interaction of ‘Active Service’ and exclusion of cover. 

AIA have confirmed that they don’t consider the national call up of reservists to aid in bushfire recovery as ‘Active Service’, which means all reservists will have the same level and type of cover they would have otherwise been entitled to under the terms of their insurance policy.  Please note that this only applies to those insurance policies held by CSC on behalf of its members which are issued by AIA Australia Limited.

External resources

Information for Reservists

Defence Reserves Support have published information for Reservists who have been called out in Operation Bushfire Assist 2019-2020, including a page of frequently asked questions.

https://www.defencereservessupport.gov.au/call-out-orders/faqs-for-operation-bushfire-assist-2019-2020/

Disaster Recovery Payment

The Australian Government can offer once-off financial assistance to eligible Australians who have been impacted by bushfires. You can make a claim over the phone by calling Centrelink on 180 22 66

More information can be found at https://www.humanservices.gov.au/individuals/services/centrelink/nsw-bushfires-september-2019-australian-government-disaster-recovery-payment

State based agencies

South Australia www.sa.gov.au/topics/about-sa/directories/customer-service-centres

New South Wales www.service.nsw.gov.au/assistance-bushfire-affected-communities

The Department of Human Services

The DHS also has a number of resources available to help people who have been affected by bushfires, www.humanservices.gov.au/individuals/help-emergency/bushfires

You are not alone

Disasters can take a mental toll on anyone. It’s important that you know, you are not alone. If you or someone you know is experiencing a mental health issue, help is available.

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