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CSC and Lifeline announce partnership as need for mental health support spikes

The three-year partnership will see CSC actively promote Lifeline’s awareness, education and support services as well as providing funding to broaden Lifeline’s 24 hour crisis support and suicide prevention services.

14 Jan 2021

Commonwealth Superannuation Corporation and Lifeline Australia have partnered to bolster support services for those living with mental ill-health and to destigmatize the illness that an increasing number of Australians are now experiencing.
The three-year partnership will see CSC actively promote Lifeline’s awareness, education and support services as well as providing funding to broaden Lifeline’s 24 hour crisis support and suicide prevention services.
CSC partners with Lifeline

Announcing the new partnership, CSC’s CEO, Damian Hill said over the past 12 months there had been a spike in CSC customers reporting mental ill-health which mirrored the increase in the broader community, and it is important that support and suicide prevention services are in a position to meet the increasing demand.

“The past 12 months have been a particularly challenging period for many people and we have seen a rise in mental health issues across our community,” Mr Hill said.


“Mental health support and suicide prevention is something that needs an immediate response because the ramifications can last a lifetime and in some cases it is a matter of life or death.”

Mr Hill said the partnership will support Lifeline to answer every call for help while also working towards destigmatizing mental illness amongst CSC’s customers and staff and within the broader community.

“Unfortunately there is still some stigma attached to mental ill-health and that is something CSC is committed to breaking down,” Mr Hill said.

“Within CSC, we will work with Lifeline to promote a workplace culture where mental health is destigmatized and our staff are supported and encouraged to seek help if they need it.

“We want to lead by example, and one of our goals is to demonstrate to other workplaces that when mental ill-health is acknowledged and accepted the outcomes for staff and workplaces improve.

“CSC will support Lifeline initiatives that strengthen long-term wellbeing. This will include the sharing of resources, staff training, advocacy, and projects to address the specific needs of our customers, and especially our current and former Australian Defence Force personnel.

“For CSC this is an important partnership that will help improve the wellbeing of our staff, our customers, and our community.”

Lifeline’s CEO, Colin Seery said the partnership with CSC had come at a crucial time with increasing numbers of Australians experiencing mental ill-health as a result of COVID-19 and its wide-spread impacts.

“This year, over 1 million Australians will reach out to Lifeline for support and Lifeline’s 13 11 14 crisis support line receives a call every 30 seconds. The demand for our service has greatly increased throughout 2020 with the first week of 2021 seeing more calls received than any other week in our 57-year history, so the need for assistance continues to grow,” Mr Seery said.

“As part of the partnership with CSC we will be sharing Lifeline’s education and awareness resources and connecting our Lifeline Ambassadors to CSC customers and CSC staff to talk about suicide prevention, to raise awareness of suicide and mental illness, to reduce stigma and encourage people who are at risk to seek help.”

“With this partnership, we will be contributing to better health and wellbeing outcomes not only for CSC’s customers but also the broader Australian community, and this is at a time when there has never been a greater need.”

If you, or someone you care for, needs support or is thinking about ending their life, contact Lifeline. Call 13 11 14 (anytime) or chat to a crisis supporter online at (7pm-midnight, every night).

Media contacts:
Damon Whittock, CSC Corporate Affairs; ph. 02 6275 7108; Rebecca Mills, CSC Corporate Affairs; ph. 02 6275 7197; Lifeline Media ph. 0408 407 376.
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