Contact us

There are many ways for you to get in contact with us. Find our details below to get the right service for you.

Our list of frequently asked questions may hold the answer you’re looking for.

Our shopfront

We welcome customers back to our shopfront at 7 London Circuit from Monday to Friday, 9 am to 5 pm.

All customers will be asked to complete a register confirming you have not been in a declared COVID hotspot in the past 14 days, you do not have any COVID symptoms and that you will follow all CSC COVID-Safe requirements

Our phone lines are still open, and we still have staff available to help over email.

PSSap Members contact details

Operating hours: 8.30am - 6.00pm, Monday to Friday (AEST).

Phone

Local: 1300 725 171

Overseas: +61 2 4209 5403

Fax

Local: 1300 364 144

Overseas: +61 2 4253 6122

Post

PSSap,
Locked Bag 9300,
Wollongong, NSW, 2500

Email

PSSap email: members@pssap.com.au

CSCri email: members@cscri.com.au

If you're not sure which scheme you're looking for, the information below may help ...

CSCri

CSCri is Commonwealth Superannuation Corporation retirement income, which is offered through the Public Sector Superannuation accumulation plan (PSSap).

CSCri opened to new members on 2 April 2013.

CSS

CSS is the Commonwealth Superannuation Scheme, established under the Superannuation Act 1976. It is a defined benefit and accumulation fund. CSS opened to new members in 1976 and closed in 1990.

PSS

PSS is the Public Sector Superannuation Scheme, established under the Superannuation Act 1990. It is a defined benefit superannuation scheme. PSS opened to new members in 1990 and closed in 2005.

PSSap

PSSap (the Public Sector Superannuation Accumulation Plan) was established by the Superannuation Act 2005 and was designed exclusively for current and former Australian Government employees. PSSap is an accumulation fund, which means that your super accumulates depending on your contributions and investment performance. PSSap is a ‘profit for members’ fund’ commissions are not paid and all net investment returns are returned to members.

If you're not sure which scheme you're looking for, the information below may help ...

ADF Cover

ADF Cover provides benefits for medical discharge or death of a member of the ADF who is under 60 and either is an ADF Super member or would be such a member if he or she had not chosen another superannuation fund.

ADF Super

ADF Super is the Australian Defence Force Superannuation Scheme established under the Australian Defence Force Superannuation Act 2015. ADF Super is an accumulation fund, which means that your super accumulates depending on your contributions and investment performance. ADF Super is a ‘profit for members’ fund’ and commissions are not paid and all net investment returns are returned to members.

DFRDB

DFRDB is the Defence Force Retirement and Death Benefits Scheme, established under the Defence Forces Retirement Benefits Act 1948 and the Defence Force Retirement and Death Benefits Act 1973.

This scheme is closed to new members on 1 October 1991. DFRDB was replaced by MilitarySuper.

DFRDB is a fully defined untaxed benefit superannuation scheme.

MilitarySuper

MilitarySuper is the Military Superannuation and Benefits Scheme, established under the Military Superannuation and Benefits Act 1991. It is a partly funded, defined benefit superannuation scheme. MilitarySuper opened to new entrants of the Australian Defence Force (ADF) on 1 October 1991, replacing the Defence Force Retirement and Death Benefits (DFRDB) Scheme.

More information

Inform CSC that someone has passed away

If you need to let us know that a family member or friend has passed away, you can find more information on our notification page. 

Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

If you have a complaint

The easiest way to lodge a complaint is via our online feedback form here

If you are unable to complete our online feedback form, you can contact us on 1300 725 171 between 9am and 5pm AEST, or email us anytime at complaints@pssap.com.au

Complaints can also be posted or faxed – please see our Contact Us page for these details.

If you are still not satisfied

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Phone 1800 931 678 (free call)
Email info@afca.org.au
Web www.afca.org.au
Post Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

If you are a third party advisor

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member.
If you are a third party advisor, please see our Access to information page for details about how to request information on behalf of a member. 

Fraud Reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at fraudreport@csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.

Submitting forms and applications

If you're sending us a completed form or application, please email it to formsandapplications@csc.gov.au

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Online Services

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Forms

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Factsheets and publications

Understand the ins and outs of super with our simple factsheets and publications.

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