Annual Statement Guide

We've collected information on this page to keep you up-to-date with annual statements, and help answer any questions you may have.

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Frequently asked questions - statements

When will I receive my statement?

Here's our distribution schedule:

When Scheme What
First and second Week of August PSS, CSS, DFRDB and MilitarySuper Electronic statements
Third and fourth week of August CSCri Electronic and mail statements
First week of September PSS, CSS, DFRDB and MilitarySuper Mail statements
Early October PSSap and ADF Super Electronic and mail statements

If you’ve chosen to receive your annual member statement electronically, you’ll get an email letting you know that your statement is ready to view in your Member Services Online. If you haven't used Member Services Online before, or if you've forgotten your details, it only takes a few minutes to register for an account or reset your password.

If you’ve elected to receive your statement by post, or if we don’t have an email address on file for you, your statement will be posted to your nominated address.

We're delivering digital statements and enhanced print statements as soon as possible for our ADF Super and PSSap customers. We're expecting to send these to you in early-October, and we'll keep you updated if this changes.

I'm having trouble accessing my statement on my work device

Please make sure you're viewing your statement from a personal device. We're aware there are difficulties viewing our statements on employer devices due to network restrictions. We're working with employers to resolve this. In the meantime, please use a personal device to access your statement.

I have a CSCri account—will I get a new digital statement this year?

We're launching digital statements with just our PSSap and ADF Super customers to understand if this is something that our customers like and value. We'll be guided by customer feedback and CSCri will be considered next year.

I have a defined benefit account / pension—will I get a new digital statement this year?

Not this year. If you have a PSSap Ancillary account you will receive a new digital statement for your ancillary account and a classic statement for your defined benefit account.

We want to test the tool we're using and understand what our customers think about the changes. If feedback is positive, we'll work to offer this more broadly.

I've received an email / SMS with a link in it—is this a scam? (PSSap & ADF Super)

We're very conscious of your security. Statements will be sent in early-October to our PSSap and ADF Super customers.

The email will come from these addresses:


ADF Super:

If you have received the email from these addresses and you are a customer in PSSap or ADF Super, this is not a scam.

How long will by digital statement portal be available for? (PSSap & ADF Super)

You can access your digital statement until 31 March 2021. After this, you'll have access to your PDF Statement through online services.

My statement doesn't look right

Please make sure you are viewing your statement from a personal device. We are aware that there are difficulties viewing our statements on secure networks and are working with employers to resolve this.

We have optimised our statements for a selection of browsers. Please try viewing your statement through Google Chrome, Mozilla Firefox, Microsoft Edge or Safari browsers and see if your issues resolve.

Please note that Internet Explorer is notoriously troublesome due to security and privacy vulnerabilities. Microsoft has announced that they will cease to support IE from later this year.

* according to data from the Association of Superannuation Funds of Australia Limited

How much is enough?

The ASFA Retirement Standard* finds that a couple needs $62,269 to retire comfortably, and a single person needs $44,146 a year. Your personal circumstances and your retirement goals are unique, so finding out how much you should save is important. 

Simple steps to boost your retirement

There are some simple things you can do now to help get your super on track to be the best it can be. 

Consolidate super

Having your super in one account could mean less paperwork and reduced fees, which can equate to more savings in the long run. 

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Get financial advice

Whatever your situation, our financial planners can help you lay out step-by-step path to help get where you want to be.

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Make additional contributions

Little things can make a big impact. Topping up your super is easy, and can make a significant difference to your final balance.

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Understand your investment options

Investment earnings can turn into real growth for your super, and we are globally recognised for excellence and innovation in investment.  

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Have some questions? We're here to help.

We're pleased to offer all members a complimentary 15 minute conversation with one our financial planning specialists to answer your questions.

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Staying safe online

The wellbeing of our customers is always at the forefront of our minds, and this includes ways we can help you stay safe online. Read our tips here.

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CSC Benchmark calculator

See how your super stacks up against your peers with our interactive comparison calculator

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How do we perform

Love charts and data? see how we're performing by the numbers.

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How we invest

Get to know our Investment philosophy.

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Investment disclosure

Take a deep dive with information on asset exposure.

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Your investment options

Understand the measures we put in place to achieve investment performance.

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