Resources for advisors

Our shared goal is to help guide our members to where they want to be. Our 'resources for advisors' provide the information third party advisors need to understand our schemes and request information on behalf of a CSC member.

From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisors, accountants or legal representatives—may request information on behalf of a CSC member. Here's what you need to know.

To request account specific information

If you are working on behalf of a member of one of CSC's schemes, we need written consent from them before you can access their personal information. You can provide this by:

  • Having your client complete our Third Party Authority form; or
  • Providing our member's signed authority instructions on your letterhead.

Then, send this information to CSC via email—contact details for each scheme are listed at the bottom of this page.

To speed up your access, don't forget to:

  1. Address the authority instructions to CSC
  2. Have the authority signed and dated by your client
  3. Have your client initial any changes
  4. Include your client's:
    1. CSC reference number
    2. Full name (including any middle name/s)
    3. Date of birth
    4. Address
    5. Contact number
  5. Ensure that the authority specifies who from your agency is authorised to access to your client's details.

A valid authorisation will remain in place indefinitely unless a timeframe is specified, or until authorisation is revoked verbally and/or in writing by your client.

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What to expect from CSC

We will send through a confirmation once the authority has been saved to the client's account and:

  • Where account information has been requested by an individual who is a listed authority, we will send them a run-down of the member’s account, plus some other useful information about their fund; or
  • Where a generic reply address is provided that may be accessed by unauthorised people, we will provide general scheme information as well as instructions on how to retrieve information that is specific to the member’s account.
  • Note: An initial response can take up to five business days to process from the date you send it.
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Help us to help you

At CSC, our goal is to help guide our customers to where they want to be. Because you’re working on behalf of a CSC customer, we want to make sure we’re supporting you to provide the best possible outcome for them. We’ve set up a short survey for you to answer a few questions about your experience with the services we provide.

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Investment Disclosure

This page provides information on asset exposure.

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How we invest

When we make decisions about investment, we make them with you in mind, whether it’s the principles we abide by, how we structure ourselves or what we invest in. Here’s how.

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How do we perform

In this section you’ll understand the measures we put in place to achieve investment performance and help you to have the retirement you deserve.

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Unit prices & earning rates

What’s important to you is also what’s most important to us. When our investments grow, your super does too. That’s why we’re keeping track of it all, so you can feel at ease.

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Insurance and Invalidity

Eligibility for Insurance and Cover

When you join PSSap you might be eligible for lifePLUS auto cover. If you are eligible, your age and account balance will generally determine if you’ll need to opt in to get cover or if it’s switched on automatically. Here’s everything you need to know.

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Protecting your income

For most of us, work is how we cover the cost of living. If you have lifePLUS Income Protection and you are injured or sick, we’ve got you covered. It’s one less thing to worry about.

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Death and Total and Permanent Disability

No matter what happens, you want to be sure you’re financially secure. Our Death and Total and Permanent Disability cover helps by protecting you and your family if you become permanently injured or ill, or if you die.

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Make a claim

We know that when you make a claim, it means something hasn’t gone quite right. At CSC, we try to make the process as simple and transparent as possible, giving you peace of mind every step of the way.

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Income stream CSCri

Commonwealth Superannuation Corporation retirement income, or CSCri, is a more flexible way to access your super when you retire, giving you more freedom to receive your money when and how you need it.

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Family & Beneficiaries

Your family is important and understanding how to protect them if the worst happens can give you peace of mind.

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Maximising super

Ancillary Membership

Ancillary memberships and accounts gives some of our customers’ access to more flexible contribution and investment options. Extra insurance cover may also be available through PSSap if applicable.

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LIFEapp insurance calculator

The LIFEapp calculator uses some personal details and some financial details to determine how much death, total and permanent disablement (TPD) and Income Protection insurance you may need.

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Super Finder

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ADF Retirement modeller

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PSSap Retirement modeller

Project how long your super might last in retirement with our interactive retirement modeller.

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