An easier way to provide identification
We’ve recently simplified the identification process for customers submitting benefit application forms.
20 May 2019
We’ve recently simplified our identification process for submitting benefit application forms. This is to make things easier for our customers when they're claiming their benefit, which can already be an overwhelming time, as well as aligning ourselves with industry standards.
You can find information about the updated requirements in our 'Identification Requirements' fact sheet. Please ensure that the forms you are referring or providing to employees are the most recent versions. Previously printed copies may be out of date and can cause unnecessary delays for members when processing their benefit.
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