Alert Annual member statements are on their way, check the schedule for when yours is due to be sent: Statement schedule

Contact us

Our phone lines are currently experiencing very high call volumes. If you are able to stay on the line, we will get to your call as soon as possible.

Our list of frequently asked questions may hold the answer you’re looking for.

PSSap Members contact details

Operating hours: 8.30am - 6.00pm, Monday to Friday (Australian Eastern Daylight Time).


Local: 1300 725 171

Overseas: +61 2 4298 6030


Local: 1300 364 144

Overseas: +61 2 4253 6122


PSSap, Locked Bag 9300, Wollongong, NSW, 2500


PSSap email:

CSCri email:

More information

Freedom of information request

You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.

You can find more information on our website about your schemeforms & publications and how to submit an FOI request.

If you have a complaint

Phone 1300 725 171
Fax 1300 364 144
Post PSSap Complaints Officer,
Locked Bag 9300,
Wollongong NSW 2500

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with CSC’s response or CSC cannot resolve your situation within 90 days.

Phone1300 884 114
Fax (03) 8635 5588
Post Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001

Webmaster feedback and suggestions

CSC welcomes your feedback; this website is designed to help you make sense of your CSC scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email

Fraud Reporting

If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at

Please note you are under no obligation to provide your name when giving us this information.

Next, I'd like to know more about...

Online Services

Manage your super through Online Services

Online Services


Make changes to your super or insurance with these forms.

Learn more

Factsheets and publications

Understand the ins and outs of super with our simple factsheets and publications.

Learn more