There are many ways for you to get in contact with us. Find our details below to get the right service for you.
PSSap Members contact details
Operating hours: 8.30am - 6.00pm, Monday to Friday (AEST).
Local: 1300 725 171
Overseas: +61 2 4298 6030
Local: 1300 364 144
Overseas: +61 2 4253 6122
Locked Bag 9300,
Wollongong, NSW, 2500
PSSap email: firstname.lastname@example.org
CSCri email: email@example.com
Freedom of information request
You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.
If you have a complaint
The easiest way to lodge a complaint is via our online feedback form here
If you are unable to complete our online feedback form, you can contact us on 1300 725 171 between 9am and 5pm AEST, or email us anytime at firstname.lastname@example.org
Complaints can also be posted or faxed – please see our Contact Us page for these details.
If you are still not satisfied
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
If you are a third party advisor
If you are a third party advisor, please see our Access to information page for details about how to request information on behalf of a member.
If you are aware of an incident or activity which you suspect is fraudulent, please contact our call centre directly or alternatively you can email CSC at email@example.com
Please note you are under no obligation to provide your name when giving us this information.