Annual Statement Guide

We've collected information on this page to keep you up-to-date with annual statements, and help answer any questions you may have.

person looking at a digital statement on their phone
We've launched new annual statements for our ADF Super and PSSap customers. Have you got yours? Look out for an email or text if you're signed up to digital communications from us. If not, it'll arrive in your mailbox soon.

Frequently asked questions - statements

When will I receive my statement?

Here's our distribution schedule:

When Scheme What
First and second Week of August PSS, CSS, DFRDB and MilitarySuper Electronic statements
Third and fourth week of August CSCri Electronic and mail statements
First week of September PSS, CSS, DFRDB and MilitarySuper Mail statements
From 15 October PSSap and ADF Super Electronic and mail statements

If you’ve chosen to receive your annual member statement electronically, you’ll get an email letting you know that your statement is ready to view in your Member Services Online. If you haven't used Member Services Online before, or if you've forgotten your details, it only takes a few minutes to register for an account or reset your password.

If you’ve elected to receive your statement by post, or if we don’t have an email address on file for you, your statement will be posted to your nominated address.

We're delivering digital statements and enhanced print statements as soon as possible for our ADF Super and PSSap customers. We're expecting to send these to you in early-October, and we'll keep you updated if this changes.

Want to tell us something?

Let us know what you think about your new statement by completing the survey within the digital statements experience. We want to hear it all.

I'm having trouble accessing my statement on my work device

Please make sure you're viewing your statement from a personal device. We're aware there are difficulties viewing our statements on employer devices due to network restrictions. We're working with employers to resolve this. In the meantime, please use a personal device to access your statement.

I have a CSCri account—will I get a new digital statement this year?

We're launching digital statements with just our PSSap and ADF Super customers to understand if this is something that our customers like and value. We'll be guided by customer feedback and CSCri will be considered next year.

I have a defined benefit account / pension—will I get a new digital statement this year?

Not this year. If you have a PSSap Ancillary account you will receive a new digital statement for your ancillary account and a classic statement for your defined benefit account.

We want to test the tool we're using and understand what our customers think about the changes. If feedback is positive, we'll work to offer this more broadly.

I've received an email / SMS with a link in it—is this a scam? (PSSap & ADF Super)

We're very conscious of your security. Statements will be sent in early-October to our PSSap and ADF Super customers.

The email will come from these addresses:

PSSap: statements.csc.pssap.gov.au

ADF Super: statements.csc.adfsuper.gov.au

If you have received the email from these addresses and you are a customer in PSSap or ADF Super, this is not a scam.

How long will by digital statement portal be available for? (PSSap & ADF Super)

You can access your digital statement until 31 December 2020. After this, you'll have access to your PDF Statement through online services.

My statement doesn't look right

Please make sure you are viewing your statement from a personal device. We are aware that there are difficulties viewing our statements on secure networks and are working with employers to resolve this.

We have optimised our statements for a selection of browsers. Please try viewing your statement through Google Chrome, Mozilla Firefox, Microsoft Edge or Safari browsers and see if your issues resolve.

Please note that Internet Explorer is notoriously troublesome due to security and privacy vulnerabilities. Microsoft has announced that they will cease to support IE from later this year.

My annual statement is far easier to access – I'm worried about security of my information

We take data security very seriously and your security of information is extremely important to us. We know identity fraud can occur from both digital and mail delivery, so here's how we're keeping your information secure in the annual statement process.

Digital

We've undertaken a significant review of the security of the solution we use to deliver innovations like digital statements. This ensures that this experience balances your ease of access with protecting important information and reducing potential of identity fraud.

Every single customer is issued with their own personalised URL (security token) and this is validated via information which is personal to you. This personalised URL is only sent to the contact information attached to your superannuation account with us. This provides you with a convenient and highly secure method of signing into your digital statement.

The personalised URL is a non-sequential and non-guessable security token that cannot be converted or translated back into your member number or any other personal identifiable information.

Your digital statement also employs several highly secure, industry-standard security measures and practices to ensure your data always remains secure. This includes (but is not limited to) forgery prevention, automated lockouts, session expiry and content access restrictions.

Confirming your contact information on login

When you first log into your statement, you'll asked to confirm your most relevant contact information. This prompt will only pop-up the first time you access your statement. It will be pre-filled with the information we have on your file, or empty if we don't have that information saved.

If you make any changes, we'll automatically confirm these with you via your postal address or an alternate email listed on file. This is the same process we follow if you make any changes with us over the phone or via member services online.

Aside from confirming your contact information, you won't be able to make any changes via the statement platform. You'll need to log into member services online, complete a form, or give us a call if you want to change anything else (e.g. address changes, investment switches or requests to rollover your super).

The security of your data is of the highest priority to us. It's encrypted in-transit and stored using military grade encryption algorithms that are the strongest and most robust encryption standard commercially available today.

Print

Your print statement includes a code to access your digital statement experience, but you'll still need to enter some personal information to log in using the code. You'll notice that some items are “masked” on your print statement. This ensures that your personal details remain protected.

The information included on your print statement doesn't reveal the personal information needed to access your statement online. Additional information (which is not contained in the print statement) is required to access your annual statement experience online.

How you can assist in your security

Ensuring your contact information is up-to-date (including having a secondary email attached to your account, or updating your mobile number for if we introduce two-factor authentication in the future) will greatly assist in ensuring we can continue to protect your information.

* according to data from the Association of Superannuation Funds of Australia Limited
 

How much is enough?

The ASFA Retirement Standard* finds that a couple needs $62,269 to retire comfortably, and a single person needs $44,146 a year. Your personal circumstances and your retirement goals are unique, so finding out how much you should save is important. 

Simple steps to boost your retirement

There are some simple things you can do now to help get your super on track to be the best it can be. 

Consolidate super

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Understand your investment options

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Have some questions? We're here to help.

We're pleased to offer all members a complimentary 15 minute conversation with one of our financial planning specialists to answer your questions.

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The wellbeing of our customers is always at the forefront of our minds, and this includes ways we can help you stay safe online. Read our tips here.

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Your investment options

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