Access to information

Accessing information 

This page is about accessing information that CSC holds. 

CSC holds personal information about its members for the purpose of managing the superannuation schemes and member accounts of Australian Government employees and members of the Australian Defence Force. In addition to member information, CSC holds information relating to its corporate operations and how it performs its functions as a superannuation trustee, an AFS licensee, a RSE licensee and a corporate Commonwealth entity. 

The following information will guide you to the most appropriate avenue for seeking access to the information CSC holds, depending on whether you are requesting member information or CSC’s corporate information. 

How do I access my personal information?

If you are a member of one of CSC’s superannuation schemes and would like to access your personal information, please contact us via the relevant scheme website:

CSC will provide you with a copy of any personal information we hold about you without the need for special requests.  For instance, we can provide copies of applications forms and other documents you have submitted to us or copies of letters and member statements already sent to you.  Such a request will be treated as a request under the Privacy Act 1988 and release your information to you informally  CSC takes steps to ensure that your personal information is accurate, up to date and complete, including maintaining and updating records when advised that the information has changed.  If you would like to correct your personal information on your account please contact the relevant scheme:

  • PSSap members: 1300 725 171
  • CSCri members: 1300 736 096
  • CSS members: 1300 000 277
  • PSS members: 1300 000 377
  • MilitarySuper members: 1300 006 727
  • DFRDB and DFRB members: 1300 001 677
  • PNG or 1922 Scheme members: 1300 000 177

How do I access documents or information about someone else?

If you are seeking access to the personal information of someone else who is a member of one of CSC’s schemes, and CSC is not otherwise authorised to disclose the information under law, you will need to provide CSC with the authority to disclose that information. Please download and complete the following authority form before contacting the relevant scheme.

Third party authority [PDF 588 KB]

 

How do I access information about CSC or the schemes that CSC is responsible for?

CSC publishes details of its corporate operations through two statutory regimes. Firstly, as an RSE licensee CSC is bound to disclose certain information under the Superannuation Industry (Supervision) Act 1993. This disclosure is in compliance with ASIC’s enhanced disclosure regime that promotes the transparency of the superannuation industry.  Secondly, as a corporate Commonwealth entity, CSC is subject to the Information Publication Scheme (IPS) under the Freedom of Information Act 1982 (FOI Act).  If you are seeking information about CSC’s corporate operations please check whether CSC has already published the information on its website in compliance with these statutory regimes.

If you are unable to find the information you are looking for on CSC’s website, please feel free to contact CSC to informally request access to the information. Otherwise please see the section below for guidance on how to submit a formal FOI request.

Information published under section 29QB of the SIS Act

If you are seeking information about CSC’s executive remuneration information, information about CSC’s governance and information about CSC’s schemes, please see the following links:

Information published under CSC's Information Publication Plan

CSC is subject to the Freedom of Information Act 1982 (Cth) and associated Information Publication Scheme (IPS) requirements.  CSC has published a plan outlining what information CSC publishes, how and to whom information is published and how CSC meets the requirements of the IPS under the FOI Act.

Commonwealth Superannuation Corporation Information Publication Plan [PDF 322 KB]

Links below provide access to information published under IPS.

Who we are

CSC was established by the Governance of Australian Government Superannuation Schemes Act 2011. CSC is a body corporate, subject to the Commonwealth Authorities and Companies Act 1997Directors are appointed by the Minister for Finance and Deregulation, in accordance with the Governance of Australian Government Superannuation Schemes Act 2011. Three Directors are nominated by the President of the Australian Council of Trade Unions; two Directors are nominated by the Chief of the Defence Force; and all remaining Directors are chosen by the Minister.

What we do

 

Regular reports to Parliament

CSC provides Annual Reports to Parliament. We are also required (under the 'Harradine Order') to provide and publish indexed file lists of file titles created each year.

Regular FOI disclosure

Information released in response to a FOI request must be published in CSC's disclosure log

More information about CSC's schemes

How do I make a formal Freedom of Information request?

If you are seeking information about CSC’s corporate affairs and cannot find the information already on CSC’s website, you are able to informally request access to the information by contacting CSC. Alternatively, you are able to submit a formal request for information under the FOI Act.

The FOI Act gives any person the right to request:

  • Access to documents that CSC holds;
  • Amendment of their personal record that CSC maintains if it is incomplete, out of date, incorrect or misleading; and
  • Review of CSC’s decision not to provide access to a document or not to amend their personal record.

For a request to be a valid FOI request it must:

  • Be in writing;
  • State that the request is an application for the purposes of the FOI Act;
  • Provide sufficient information about the documents to assist us to process your request; and
  • Provide an address for reply (i.e. postal or email address).

Please ensure that you have provided CSC with enough information to identify the documents that would fall within the scope of your request.

You can ask someone else to make a request for you. If you nominate another person to act on your behalf you must provide that person with your authority.

You can submit your request by email to FOI@admin.csc.gov.au or alternatively by post to the following postal address:

General Counsel

CSC

GPO Box 2252

Canberra ACT 2601

Charges

There is no application fee for an FOI request. There are also no processing charges for requests seeking access to documents containing only personal information about you. For other information, CSC will generally process requests for documents free of charge. However, if processing the request would cause an undue administrative burden, CSC may decide to impose charges in accordance with the provisions of the FOI Act and at the rate prescribed by the Freedom of Information (Charges) Regulations 1982.  If we decide to impose a charge, we will give you a written estimate and the basis of our calculation.  You can ask for the charge to be waived or reduced for any reason.

CSC also charges a fee for the preparation of a response to requests for superannuation information made in accordance with family law legislation (which is an application for superannuation information or form 6, under section 90MZB of the Family Law Act 1975). This fee covers the cost of the administration work required to respond to these superannuation information requests. Members of the CSS, PSS, MSBS and CSCri are charged a fee of $150. Members of the PSSap are charged a fee of $170.

Responding to FOI requests

If you submit your request by email to FOI@admin.csc.gov.au you will receive a reply email notifying you that your request has been received by CSC.  We will give you our decision within 30 days unless that time has been extended. If your request relates to a document that contains information about a third party, we may need to extend the timeframe for our decision to allow us to consult the third party.  If your request is complex, we may seek your agreement to extend the timeframe for our decision by 30 days.

Review of our decision on your FOI request

When we have made a decision on your FOI request, you will receive a letter notifying you of CSC’s decision, the reasons for the decision and your review rights.  You can request that we reconsider our decision through an internal review.  Please send requests for internal review to the FOI contact details as listed above. Alternatively, you may seek a review of CSC’s original decision by the Australian Information Commissioner within 60 days of the date of the decision or 30 days after you are notified if you are an affected third party.  The Commissioner can affirm, vary or substitute a new decision, or in certain circumstances decide not to conduct a review.  Read more on the Office of the Australian Information Commissioner (OAIC) website. 

Contact us

If you would like further detail on the information that CSC publishes or on the process for submitting a information request please contact FOI@admin.csc.gov.au.  Members who require assistance in accessing their personal files should use the contact page for their relevant scheme, as listed above.